Global Head of Customer Success at Love Recruitment

, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

02 Apr, 26

Salary

90000.0

Posted On

02 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Leadership, SaaS, Team Development, Communication, Collaboration, Operational Experience, Metrics, Customer Advocacy, Onboarding, Customer Satisfaction, Data-Driven Insights, Product Enhancement, Commercial Mindset, Fitness Technology, CRM

Industry

Staffing and Recruiting

Description

Global Head of Customer Success – AI-Driven Fitness Technology Location: Remote Salary: £75,000 – £90,000 base salary Reports to: COO About the Company You’ll be joining one of the fastest-growing global technology businesses transforming the fitness and wellness industry through cutting-edge, AI-powered SaaS software. Our platform enables health clubs, gym chains, and fitness operators to drive member engagement, retention, business growth, and operational excellence through intelligent automation and data-driven insights — reshaping how fitness businesses manage and scale operations internationally. As part of an ambitious and mission-led team, you’ll work closely with product, sales, and engineering functions to elevate customer experience, success outcomes, and long-term value delivery at scale. As the Global Head of Customer Success, you will: Strategic Leadership Lead and scale the global Customer Success organisation — hiring, mentoring, and developing a high-performing team. Define and execute a world-class customer success strategy that maximises retention, expansion, and advocacy across enterprise and mid-market segments. Partner with executive leadership to align customer success goals with company growth and product roadmap priorities. Customer Lifecycle Ownership Drive customer onboarding excellence, ensuring rapid time-to-value across all new clients. Own global success metrics such as churn, expansion revenue, net retention, customer health scores and customer satisfaction (NPS/CES). Build scalable frameworks for enablement, adoption, and value realisation across all key accounts. Cross-Functional Influence Collaborate with Product, Sales, Marketing and Support teams to influence product enhancements based on customer insights and competitive intelligence. Be a key voice representing the customer in strategic business discussions. Thought Leadership & Advocacy Develop and champion a customer advocacy programme — including references, case studies, and community events. Act as a trusted advisor and executive sponsor for strategic clients. Who You Are You are a passionate, highly experienced customer success leader with a strong background in tech / SaaS and a proven ability to scale global success functions. You bring: Essential Skills & Experience 5+ years in senior customer success leadership — preferably at a SaaS technology business with global customers. Strong operational experience building scalable processes, programmes and metrics-driven teams. Exceptional people leader with a track record of developing and retaining high-performing teams. Excellent communicator and collaborator, comfortable engaging with C-suite customers and internal stakeholders. Commercial mindset with a strong understanding of SaaS KPIs — churn, expansion, renewal and lifetime value. Nice to Have Experience in fitness technology, wellness, or AI-driven SaaS environments. Background working with enterprise or multi-region accounts. Familiarity with CRM, success automation, analytics platforms, or customer health tooling (e.g. Gainsight, Salesforce, HubSpot). Why Join Lead a global customer success transformation within a fast-expanding, AI-centric SaaS leader. Competitive UK salary band with performance bonus, potential equity options and strong benefits. Opportunity to shape both strategy and execution at an executive level. Work with a passionate team committed to meaningful impact on fitness operators worldwide.

Responsibilities

Lead and scale the global Customer Success organization while defining and executing a customer success strategy. Drive customer onboarding excellence and own global success metrics.