At ZeroNorth, we are at the forefront of transforming the shipping industry through digital innovation. Our solutions go beyond optimizing business operations, they are designed to lead the industry in sustainability by significantly reducing CO2 emissions.
Our core mission of making global trade greener drives everything we do. Your contributions will play a crucial role in reducing emissions, aligning commercial success with sustainability, and delivering benefits for both profitability and the environment.
ZeroNorth is powered by a diverse team of 550+ professionals with more than 38 nationalities, operating out of global hubs including Copenhagen (our headquarters), Athens, Chennai, Mumbai, New York, San Diego, Singapore, Sofia, and Tokyo. We are leading the industry’s green transition, enabling our partners to leverage data for actionable decarbonization efforts.

• Direct, mentor, and inspire a high-performing, diverse, and international team of Customer Success leaders and professionals across all regions, fostering a unified global culture of excellence in exceeding customer expectations and achieving key performance metrics.
• Cultivate and maintain deep, strategic relationships with key maritime clients globally, proactively understanding their overarching strategic goals, diverse operational challenges across regions, and collaboratively defining global success criteria.
• Champion the global strategic adoption of ZeroNorth’s innovative SaaS platform, empowering customers worldwide with comprehensive knowledge and insights to fully leverage its capabilities and achieve significant operational efficiencies and sustainability outcomes.
• Design and oversee the implementation of seamless and effective global onboarding processes that clearly articulate our value proposition across different markets, facilitate smooth technical integration, and ensure rapid time-to-value for new customers globally.
• Act as the ultimate voice of the customer within ZeroNorth globally, strategically representing their needs, challenges, and providing critical feedback to influence global product development roadmaps, sales strategies, and marketing initiatives for enhanced global customer satisfaction.
• Collaborate strategically with the global Sales leadership to identify and execute opportunities for upselling and cross-selling across the global customer portfolio, directly contributing to significant Annual Recurring Revenue (ARR) growth and maximising global customer lifetime value.
• Develop and implement robust global mechanisms for gathering, analysing, and acting upon comprehensive customer intelligence and feedback from all regions, identifying global trends, proactively addressing potential global issues, and driving continuous improvement across our global products, services, and customer interactions.
• Define, meticulously track, and rigorously analyse key performance indicators (KPIs) related to the global Customer Success organisation’s efficiency, the tangible success of our global customer partnerships, and the overall impact on critical global business outcomes, providing regular reporting and insights to the executive leadership team.