Global Head- Project and Client Operations at Control Risks

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Operations, Client Operations, Process Implementation, Cost Control, Resource Optimization, Vendor Onboarding, Invoicing Management, MSA Implementation, Technology Road Map, AI Enablement, Critical Thinking, Analytical Skills, Problem-Solving, Communication, Remote People Management, Matrix Organization Navigation

Industry

Business Consulting and Services

Description

This role is responsible for the creation and leadership of a globally consistent Project & Client Operations function, ensuring efficient, effective and scalable processes that support Control Risks’ delivery model and client engagement lifecycle. The Global Head will build a team culture which embodies our core principles of delivering operational excellence to the business and a “leave it with me” service attitude, continuously optimising structures, resources and processes through innovation, disciplined review and adaptation to changing business needs. Tasks and responsibilities Operating model and process Develop and implement globally consistent systems and processes for Project and Client Operations, minimising administrative burden while maximising the speed and accuracy of invoicing. Design and implement a delivery operating model that balances effective business support with operational efficiency. Optimisation of team size with a focus on cost control and efficient placement of resources. Ensure the business leaders have an efficient escalation process and each service line has a business partner to support their operations. Client and commercial enablement Maximise Control Risks’ ability to transact efficiently with clients, including vendor onboarding, management of invoicing requirements, and implementation of MSAs and other client agreements. Focus on technology-enabled solutions that allow for the distribution of information about client transactions throughout Control Risks’ systems. Leadership and performance Lead and develop a global team, setting clear individual and team KPIs focused on business impact, service quality and performance. Create a dynamic, service-focused culture which inspires problem solving, continuous improvement and innovation. Establish transparent controls and review mechanisms across key risk areas (e.g. project closure, unbilled or aged WIP, PO accuracy, D365 setup), implementing targeted reviews and upskilling where required. Regular consultation with the business and teams, including peer corporate services functions, to ensure processes are aligned and fit for purpose. Technology and transformation Own the technology road map for Project & Client Operations with a focus on simplicity, minimal data entry and single-pane access, prioritising AI enablement where appropriate. Work in close partnership with the Strategy in the continuous improvement and business acceptance of the CTC portal. Act as the main point of contact for other functions when they are implementing technology and process change to ensure alignment with Client & Project operations. Relevant experience in a senior business operations role. Confident with Microsoft Office applications, including experience with Microsoft D365 F&O. Critical thinking and strong analytical and problem-solving skills, with a data-driven and growth mindset. Excellent written and verbal communication skills, with the ability to convey complex information clearly and concisely. Resilient and able to thrive in a fast-paced, dynamic environment and adaptable to changing priorities. Experience with remote people management and developing high performance in hybrid, leveraged teams. Demonstrated ability to effectively lead and motivate teams to achieve both tactical and strategic goals. Comfortable working in a matrix organization, with the ability to navigate cultural nuances and complexities. Understanding of transactional project data including, but not limited to work in progress management, cost management and invoicing.

Responsibilities

This role is responsible for creating and leading a globally consistent Project & Client Operations function, ensuring efficient, effective, and scalable processes that support the delivery model and client engagement lifecycle. The Head will build a team culture focused on operational excellence and continuous process optimization through innovation and disciplined review.