Global Hotel Operations Specialist at GETE International

Hoofddorp, North Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

29 Sep, 26

Salary

3360.0

Posted On

01 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hotel Operations, Booking Management, Supplier Negotiation, Issue Resolution, Hospitality Management, English Fluency, PMS, GDS, OTA Systems, Communication Skills, Problem Solving, Logistics Coordination

Industry

Travel Arrangements

Description

Your job Location: Hoofddorp, the Netherlands (No visa sponsorship available) Hours: 36 hours/week | Rotating shifts: morning, evening & weekends | On-site Salary: €2,800–€3,360 gross/month (based on 36 hours/week) About the Role Get-e is scaling quickly, and we're looking for driven, adaptable team players to grow with us. As a Global Hotel Operations Specialist, you'll sit at the core of our 24/7 international service team, managing hotel accommodation bookings for airline crews and clients across the world. You'll work directly with hotel suppliers and PMS/booking systems to secure availability, resolve allotment and rate issues, and keep crew accommodation running without disruption in a fast-paced, multicultural environment. If you're someone who thrives under pressure, enjoys solving supplier and booking problems, and brings a can-do mentality to every shift, we'd love to meet you. Your profile What You'll Do Manage hotel bookings, room allotments, and rate/availability across a global hotel network. Liaise directly with hotel suppliers to resolve availability conflicts, rate discrepancies, and last-minute changes. Monitor cut-off dates, no-show/cancellation policies, and contract terms to avoid service or cost exposure. Support crew accommodation logistics, including duty-of-care requirements (rest periods, curfews, proximity to airport/duty). Perform quality checks on booking details and hotel data accuracy in our systems. Communicate with clients and hotel partners in a professional, empathetic manner across multiple channels. Identify recurring supplier or booking issues and propose process improvements. Collaborate with international teammates and internal teams (Client Services, Hotel Management) in a fast-paced environment. What You Bring Fluent English speaker; additional languages are a plus. Prior experience in hotel operations, reservations, or hospitality (e.g. front office, revenue/reservations, or a hotel-facing role at a travel/DMC/OTA) is strongly preferred. Familiarity with hotel PMS, channel manager, or GDS/OTA booking systems is a plus. Understanding of hotel industry terms and mechanics (allotments, rate parity, cut-off dates, no-show policy) is a plus. Strong written and verbal communication skills, especially for supplier negotiation and issue resolution. Comfortable with rotating shifts (including weekends). Bachelor's degree (or equivalent Dutch HBO-level thinking/working) — hospitality/hotel management background is a plus. Team spirit and a proactive, problem-solving attitude. Why us? Besides an exciting and dynamic job, we provide you with the following: Gross monthly salary of €2,800 - €3,360 based on 36 hours/week. 7-month contract with base salary increase upon extension. NS Business Card or travel allowance. 25 vacation days (full-time basis). 8% vacation allowance (paid in April). Furthermore, we provide you with other benefits: Free warm Muscle Meals during night shifts (50% discount during other shifts). 2 free cab rides per year from Get-E. Biannual company parties. Fresh fruit and fair-trade coffee with freshly roasted beans. Friday afternoon “borrel” to wrap up the week. Access to our in-house gym Ready to build your future with Get-e? Apply now and join a fast-growing, global team that values hard work, flexibility, and ambition. About us Get-e is a fast-growing B2B travel tech company based in Amsterdam, building a fully managed 24/7 platform that powers airport transfers and A-to-B travel worldwide. Through a strong network of local partners, our service operates in 110+ countries across 900+ airports and destinations. We are an international team with 30+ nationalities, working together in a dynamic, fast-paced environment where ideas move quickly and ownership is real. We work with some of the biggest names in travel, including 70+ airlines and leading global brands, and we are continuing to scale quickly. Recently, we expanded into hotel accommodation for airline crew, opening up an exciting new growth chapter. At Get-e, you will be working at the intersection of travel, technology, and global operations across three key areas: Airlines: Delivering end-to-end solutions for crew transport and accommodation, from sourcing partners to automating complex operations, all supported by our 24/7 Global Operations Centre in Amsterdam. Assistance Companies: Enabling critical travel logistics, supporting the safe repatriation of travelers and movement of medical professionals. Travel Partnerships: Powering transfer solutions behind major global brands like Booking.com, Amadeus, Visa, and Mastercard. If you enjoy solving complex challenges, working in a fast-scaling environment, and building products used around the world, you will fit right in.

Responsibilities

Manage global hotel bookings, room allotments, and rates for airline crews while resolving supplier conflicts. Coordinate logistics to ensure duty-of-care requirements are met and maintain data accuracy within booking systems.