Global HRSS - Subject Matter Expert at Eaton USA

Tanauan, Leyte, Philippines -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

0.0

Posted On

12 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Human Resources, Customer Service, Shared Service Center, Process Knowledge, Quality Audits, Coaching, Training Materials, Process Excellence, Continuous Improvements, Organizational Skills, Time Management, Critical Thinking, Problem Solving, Communication Skills, US Labor Laws, Flexibility

Industry

electrical;Appliances;and Electronics Manufacturing

Description

This position is to support the day-to-day operations along with the team lead. This position provides process knowledge expertise and serves as the first point of contact for any process-related activities such as New Hire Training, Quality Audits, Peer-to-Peer coaching, Review of Process Documents. Ensure all scheduled work is completed by agreed SLA Ensure full and proper reporting and escalation of any operational issues Review of daily controls and communicate suggested procedural changes Prepare training materials and deliver process trainings to the operation team Manage on-boarding of new deployments and new hires, as well as various processes/projects Create, maintain, and update procedures/processes Drive process excellence and continuous improvements (efficiency, consistency, and automation) in all processes and domain expertise to enhance internal customer satisfaction and efficient Perform quality audits and conduct peer-to-peer coaching Perform transactional tasks based on the in-scope activities (30% of the time) Bachelor's Degree from an accredited institution 2-3 years of Human Resources and/or Customer Service/Shared Service Center experience Ability to utilize a variety of technology platforms to conduct work (HRMS, Case System, Applicant Tracking System, Microsoft Suite, etc.) Proven ability to maintain a high degree of professionalism, flexibility, high quality customer service, effective verbal and written communications skills and teamwork to accommodate the high volume, fast-paced work environment Proven ability to support a high case load while ensuring quality and attention to detail Critical thinking, problem solving and resourcefulness to create effective interview itineraries when face with participant availability challenges Excellent organizational and time management skills are essential Demonstrates initiative and a willingness to collaborate and share knowledge Flexibility to rotate to other workstreams within HR Services as needed Knowledge of US labor laws in HR related subject matter including recruitment & selection, disability management, compensation, benefits & data privacy Good communication skills - both verbal and written Must be willing to work on night shift (9:00 pm - 6:00 am) Must be willing to work in Tanauan, Batangas (First Philippine Industrial Park) Our goal is to give you the space to find that sweet spot where your passion meets purpose. LI-AH4

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Responsibilities

Support day-to-day operations and provide process knowledge expertise. Manage onboarding of new hires and drive process excellence and continuous improvements.