Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Job Description
As the Global Industries & Solutions Strategic Initiatives Manager, you will lead new initiatives to support the org’s growth and hit its goals, run the business, incubate new growth ideas, and bring together a community of cross-functional GTM team members across Industry, Solutions, Marquee, Inspire Value, and more. As a Strategic Initiatives Manager on the team, you will be responsible for GTM strategy planning and insights building for the leadership and extended teams within the org, expanding our insights and intelligence capabilities for priority strategic projects, conducting business performance reviews, and building quarterly and annual updates to leadership. Your work will give you exposure to the executive teams throughout the company and contribute to our overall strategy and help drive its successful execution. This individual should be able to dive deep into solving problems while maintaining a broad perspective. This role is full-time.

Core Responsibilities

• Lead priority strategic projects on delivering insights and intelligence to the leaders and teams, within and outside of GI&S
• Drive go-to-market strategy and insights for the org in collaboration with other teams and external resources including peer studies, industry and customer deep dives, etc.
• Lead business performance reviews and related annual, quarterly, and ad-hoc analytics and reporting
• Lead across cross-functional teams (e.g. product, field sales, ops) to identify opportunity, unlock productivity and accelerate execution
• Drive best-in-class end to end management for initiatives that drive growth and operational excellence for identified key initiatives
• Improve operational excellence through identification and execution of initiatives that create efficiency, remove obstacles, or create improved processes and approaches to the business
• Develop compelling recommendations, communicated in high-quality output & growth results

Qualifications
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Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.

• 7+ years of work experience, preferably in management consulting, tech strategy, strategy and operations function, or similar
• Past experience in strategic analyses, data modeling, and executive storytelling
• Effective communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing; comfortable in business and technical discussions
• High energy, disciplined execution and prioritization skills, and willingness to do whatever it takes to deliver results
• Self-starter who thrives and can multitask in fast-paced and often ambiguous environments
• Experience in self-serving data through Tableau and / or PowerBI instances a plus
• Expertise in the enterprise software/ SaaS industry a plus
• Experience with ServiceNow a plus

For positions in this location, we offer a base pay of $135,300 - $236,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information

• Lead priority strategic projects on delivering insights and intelligence to the leaders and teams, within and outside of GI&S
• Drive go-to-market strategy and insights for the org in collaboration with other teams and external resources including peer studies, industry and customer deep dives, etc.
• Lead business performance reviews and related annual, quarterly, and ad-hoc analytics and reporting
• Lead across cross-functional teams (e.g. product, field sales, ops) to identify opportunity, unlock productivity and accelerate execution
• Drive best-in-class end to end management for initiatives that drive growth and operational excellence for identified key initiatives
• Improve operational excellence through identification and execution of initiatives that create efficiency, remove obstacles, or create improved processes and approaches to the business
• Develop compelling recommendations, communicated in high-quality output & growth result