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Global IOT Service Expert - German Speaking - VOIS at Vodafone United States

Budapest, Central Hungary, Hungary -

Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

0.0

Posted On

13 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, IoT Technical Service Management, ITIL Principles, Data Analysis, Project Management, Negotiation Skills, Communication Skills, Coordination Skills, Analytical Mindset, Solution-Oriented, Mobile Network Technologies, Vendor Management, Service Improvement, KPI Management, SLA Management, NPS Management

Industry

Telecommunications

Description

Manage senior-level customer relationships and lead service review meetings and QBRs. Provide proactive IoT technical service management and drive service improvements using ITIL principles. Analyse patterns and customer needs to identify new opportunities and shape IoT operational services. Initiate and approve new processes impacting customer solutions. Engage in IoT vendor management and collaborate with technical planning authorities on strategic topics. Own overall IoT service and contractual deliverables, including KPIs, SLAs, NPS, and cost-to-serve metrics. Support commercial stakeholders to drive incremental revenue and customer adoption of IoT service Fluent in English and proficient in German. ITIL v3 Foundation Certification and strong project management skills. Advanced IoT technical knowledge, including operations and service management for WAN, LAN, SDN, and security services. Excellent negotiation, communication, and coordination skills with a customer-focused approach. Analytical mindset with experience in data analysis and trend interpretation. Solution-oriented, proactive, and able to work effectively in challenging environments. University or MA degree with advanced knowledge of mobile network technologies (LPWA, GPRS, WCDMA, LTE 4G). Familiarity with module technologies and products (SIMCOM, Quectel, Gemalto, Sierra Wireless). Minimum 3 years' experience in the automotive OEM business. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

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Responsibilities

Manage senior-level customer relationships and lead service review meetings. Provide proactive IoT technical service management and drive service improvements using ITIL principles.