Global IT Infrastructure Support Analyst at Vishay Americas

Taipei, , Taiwan -

Full Time

Start Date

Immediate

Expiry Date

28 Sep, 26

Salary

0.0

Posted On

01 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Service Desk Operations, Desktop Hardware, Operating Systems, MS Office, ITSM Tools, English Communication, Problem Analysis, Incident Management, Remote Desktop Support

Industry

electrical;Appliances;and Electronics Manufacturing

Description

We are seeking great talent to help us build The DNA of tech.® Vishay manufactures one of the world's largest portfolios of discrete semiconductors and passive electronic components that are essential to innovative designs in the automotive, industrial, computing, consumer, telecommunications, military, aerospace, and medical markets. We help the world's most in-demand technologies come to life. Every day our products touch your life and the lives of people across the world, though you likely do not know it. Come join us and help us build The DNA of tech.™ Vishay Intertechnology, Inc. is a Fortune 1,000 Company listed on the NYSE (VSH). Learn more at www.Vishay.com. Do you want to help us build the DNA of tech.? Vishay General Semiconductor Taiwan Ltd is currently seeking applicants for an IT Service Desk Analyst to join our growing family. In this position, you will be responsible for providing first line Service Desk support to all Vishay computer and network users, assisting them with hardware and software problems via phone, email, or remote desktop, in compliance with Vishay’s Global IT Policies. Job Location: Vishay General Semiconductor Taiwan, Ltd is the headquarter of Diodes Division, one of the world's leading manufacturers of discrete semiconductors--Diodes, Rectifiers and TVS. We are one of the earliest foreign electronic companies established in Taiwan. We provide you with responsible and ethical leadership and encourage open communication with our employees, governmental agencies, suppliers, contractors and industry groups. We are located in the heart of Xindian District, New Taipei City, where the public transportation and living functions are quite convenient, just 10 minutes walking distance from Qizhang MRT Station and Yulong City Mall. What you will be doing: Problem Analysis, Resolution and Prevention Provide a single point of technical support contact for all Vishay users, assisting them in problem resolution and prevent recurrence Provide 1st line technical support, answering queries via phone, email or remote desktop support to resolve hardware or software issues Support users in the use of Vishay-standard computer equipment by providing necessary training and advice To escalate more complex calls to the relevant IT support groups Customer Service To provide quick, responsive Service Desk support consistently Take ownership of user incidents and be proactive when dealing with user issues Logs all received via calls/email/chat incidents and service requests into the Service Desk ticketing system and updates ticket profiles Follow standard operating procedures Completes requests in a timely and accurate manner as defined by documentations Proficiently communicate in English for End User interactions and IT collaboration Administration Assist Management in reaching performance targets Provide IT management with timely status and accomplishment reports Keep current on all the technology used in the environment supported What you will bring along: Bachelor's degree or above in Computer Science or equivalent 1-2 years experience in technical support or service desk/help desk operations Familiar with desktop hardware and operating systems, office software (MS Office) and ITSM and ITSM tools Good command of English What can we offer you for your talent: Vishay offers a comprehensive suite of benefit programs including health care coverage, financial support programs and other resources designed to help you achieve your personal and professional goals. With us, you'll experience unique career paths, an open and collaborative culture, a stable business that will be there for you, and opportunities to work globally and locally. Do you have the skills we need? Are you ready to power your career as you power the world? If so, apply today. Vishay be committed to a workplace free of harassment and unlawful discrimination. We do not engage in discrimination or harassment based on sex, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law in hiring and employment practices. Vishay helps the world’s most in-demand technologies come to life. Every day our products touch your life and the lives of people across the world, though you likely do not know it. Since 1962, we have defined what technology can be through our electronic components—we can also help you define your future. With us, you'll experience unique career paths, an open and collaborative culture, a stable business that will be there for you, and opportunities to work globally and locally. Come join us and help us build the DNA of tech. Vishay's products are around the world, touching nearly everyone, everywhere, all the time. The amazing thing is that often these important components are rarely seen, quietly and reliably operating inside the world’s most popular and important technology products. Their impact on the world is huge—and it’s why we believe that our components really make up the very DNA of technology. As we look to the future, the opportunities are limitless to innovate. Our research and development teams are focused on products that position Vishay to be a leader in growth technologies such as connectivity, mobility, and sustainability. Imagine a job where you get to see the world evolve thanks in part to your projects and products. Imagine your work impacting lives around the world! Along with the freedom and support to build your unique career, comes responsibility. Career advancement is earned, not given, at Vishay. Some of the attributes of successful Vishay employees include: Self-driven and hardworking Intellectually and culturally flexible, curious and eager to learn Excited to give, and receive, a challenge Have strong integrity & ethics Thrive in a teamwork environment We welcome you to identify new opportunities, take chances, and show your ability—speaking up and stepping up will open doors to leadership, cross-team, cross-functional, and cross-border experiences that will define and redefine your development.

Responsibilities

Provide first-line technical support for hardware and software issues via phone, email, and remote desktop. Manage user incidents through a ticketing system and escalate complex issues to relevant IT support groups.