We are PZ Cussons. Our purpose is For everyone, for life, for good.
Sustainability and the wellbeing of people, families and communities everywhere are at the heart of everything that we do.
Since our founding in 1884, we have been creating products to delight, care for and nourish consumers. Across our core categories of Hygiene, Baby and Beauty, our trusted and well-loved brands include Carex, Cussons Baby, Sanctuary Spa and St. Tropez.

• Lead and manage a team of regional Service Delivery Managers (SDMs) to ensure consistent and high-quality IT service delivery across all regions
• Develop and implement global IT service delivery strategies, policies, and procedures in alignment with company objectives
• Foster a collaborative and high-performance culture within the IT service delivery team
• Oversee the delivery of IT services, ensuring they meet business requirements and service level agreements (SLAs)
• Monitor and report on service performance metrics, identifying areas for improvement and implementing corrective actions as necessary
• Ensure the integration and alignment of IT services with business processes and goals
• Serve as the primary point of contact for IT service-related issues and escalations, ensuring effective communication and resolution
• Build and maintain strong relationships with key business stakeholders, understanding their needs and ensuring IT services support business objectives
• Facilitate regular meetings with business leaders to review service performance and gather feedback for continuous improvement
• Partner with business leaders to understand their strategic goals and objectives, ensuring IT services are aligned to support these goals
• Proactively identify opportunities where IT can add value to the business and drive initiatives to capitalize on these opportunities
• Work closely with the Global Vendor Manager to manage relationships with external IT service providers and suppliers, ensuring they deliver services in accordance with contractual obligations
• Collaborate with the Global Vendor Manager to negotiate contracts, SLAs, and other agreements with IT service providers to ensure optimal service delivery and cost-effectiveness
• Conduct regular performance reviews with suppliers, addressing any issues and driving continuous improvement
• Identify opportunities for process improvements, cost savings, and service enhancements
• Stay current with industry trends, emerging technologies, and best practices in IT service management
• Lead initiatives to implement new technologies and methodologies that enhance service delivery and business value
• Participate in the Project Management process as the overall Service Owner to ensure changes to services are implemented successfully
• Work closely with project teams to ensure service delivery requirements are incorporated into project plans
• Oversee the transition of projects from implementation to operational status, ensuring a smooth handover and continuity of service
• Manage Service Transition to ensure new services and changes are smoothly transitioned into operational support
• Develop and implement transition plans, ensuring all operational readiness criteria are met
• Monitor and evaluate the effectiveness of service transitions, making adjustments as needed to improve future transition