Global Key Account Customer Experience & Operations Sr. Manager at DSM

Santanyí, Balearic Islands, Spain -

Full Time

Start Date

Immediate

Expiry Date

30 Jan, 26

Salary

0.0

Posted On

01 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Centricity, Strategic Thinking, Problem Solving, Communication Skills, Active Listening, Proactivity, Operations Management, Continuous Improvement, Relationship Building, Technical Expertise, Collaboration, Client Intimacy, Supply Chain Management, Metrics Monitoring, Teamwork, Client Satisfaction, Global Context

Industry

Chemical Manufacturing

Description

Key Global Account (KGA) Customer Success Sr Manager Location: Barcelona, Spain This is a special opportunity to join our dedicated Global Account Team in Taste Operations. This role will enjoy the privilege of working, daily, with our global clients and our Operations teams to deliver excellence in customer experience and supply. Customer centricity and passion for our commitments lie at the heart of all we do. Our drive to delight clients by working with them to meet and exceed their expectations motivates us and ensures we deliver the strategic goals and objectives of dsm-firmenich Taste BU. This global role, ideally based in Barcelona, has opportunities to further grow and evolve as we continue to focus and deliver on our commitments to bring progress to life, be a force for good and shape the future together. Your key responsibilities You will be the voice of the global clients into Taste Operations and the voice of Taste Operations to those global clients. Build and maintain strong, long-term relationships with key accounts, ensuring customer satisfaction and loyalty. Deliver excellence in the customer experience for specific global clients and their interaction with dsm-firmenich Taste BU Become a strategic partner to Taste Operations and the Global Client Account team to ensure full alignment and delivery of strategy. Act as operations technical point of contact, proactively identifying and solving complex customer challenges. Monitor customer activity and success metrics to identify at-risk accounts and opportunities for improvement and define actions to delight and exceed our clients' expectations in supply. Develop client intimacy to ensure the clients' objectives are understood and translated into an actionable plan inside Taste Operations Ability to work effectively with different internal teams, such as sales, planning, production, and digital & tech. We offer A passion for our mission to bring “progress to life” Client-centricity in all we do to shape the future together with our clients. A deep commitment to collaboration and teamwork across our business unit and functions Extraordinary opportunities to develop and grow our client relationships through our passion, commitment and market-leading product and development capabilities. The excitement of a newly formed business, solidly built on a rich history of two iconic businesses, committed to its clients, its goals and to be a force for good You bring A passion for working with clients Strategic thinking coupled with responsive problem-solving mindset. Excellent communication skills, active listening, proactivity and the ability to anticipate customer needs. Strong Operations background with forward looking continuous improvement attitude. Degree level education ideally in a business or supply chain management related field. 5 to 10 years' experience in customer facing supply chain or related function in global context. About dsm-firmenich At dsm-firmenich, we don't just meet expectations - we go beyond them. Join our global team powered by science, creativity, and a shared purpose: to bring progress to life. From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions - every single day. Whether it's fragrance that helps you focus, alternative meat that's better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere. And while you're making a difference, we'll make sure you're growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They're essential to our future. Because real progress only happens when we go beyond, together. Inclusion, belonging and equal opportunity statement At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work - and that's exactly the kind of culture we're building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong. We're proud to be an equal opportunity employer, and we're serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we're committed to reflecting the world we serve. We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you. And if you have a disability or need any support through the application process, we're here to help - just let us know what you need, and we'll do everything we can to make it work. Agency statement We're managing this search directly at dsm-firmenich. If you're applying as an individual, we'd love to hear from you. We're not accepting agency submissions or proposals involving fees or commissions for this role.

Responsibilities

You will act as the voice of global clients into Taste Operations and ensure customer satisfaction and loyalty. Additionally, you will monitor customer activity and success metrics to identify at-risk accounts and opportunities for improvement.