Global L&D Coordinator at boston consulting group

Gurgaon, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

0.0

Posted On

15 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Learning And Development Coordination, Operations Management, Data Integrity, LMS Administration, Stakeholder Management, Forecasting, Communication Workflows, ServiceNow Support, SLA Compliance, Operational Setup, Microsoft Office, Excel, Virtual Collaboration Tools, Technology Adoption, Organizational Skills, Adaptability

Industry

Business Consulting and Services

Description

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Learning and Development Coordinator will have a key role in the coordination, operational quality, and execution of our global learning offer and projects. Our learning offer is essential to building core capabilities, expertise, networks and providing affiliation and networking opportunities. Additionally, there will be an opportunity to drive forward relevant functional projects to implement operational and strategic business priorities. Your key responsibilities: Managing Operations for multiple learning events throughout the calendar year with program sizes ranging from 70 to 300 participants per event Own the end-to-end learning administration and data integrity within LMS including classes, courses, rosters, audiences, and feedback Partner with stakeholders and team to forecast and manage the learner pipeline, ensuring alignment on demand, capacity, and delivery readiness Execute and support automated and manual L&D communication workflows, ensuring timely, accurate, and consistent messaging across the learner lifecycle Own ServiceNow-based learner and stakeholder support, ensuring accurate case handling, insight into trends or queries, and consistent SLA compliance Working closely as a thought partner with the wider team, business partners, content managers, faculty team and key stakeholders, to ensure smooth operational setup Engaging and continuing to review innovation and technology options to support operational efficiency What You'll Bring 4-6 years of experience in an operations role, ideally within a professional services environment. A degree in Human Resource, Business Administration, Management or Project Management Experience in L&D, Operations, Technology, Client Relationship Management Advanced skills in Microsoft Office, particularly Excel, Outlook, PowerPoint, and Word. Proficiency with a range of virtual collaboration and event tools (e.g., Teams, Zoom, Slack, Trello, Salesforce Marketing Cloud, survey platforms). Strong technical aptitude and ability to learn new systems quickly. Fluency in English, both written and spoken Who You'll Work With A passionate and dedicated Learning & Development team, who are currently spread across the globe. You will be part of the Operations team that oversees the overall orchestration of Learning at BCG. As a complex matrix structured organization, you will work with broader L&D colleagues and other functional teams. You will establish strong relationships across our people functions and beyond to successfully learn, educate and influence others. Additional info Thriving in an internationally diverse team, with a passion for delivering exceptional customer service and creating efficient processes for run the business Working autonomously while collaborating seamlessly—proactively anticipating challenges and planning ahead with a solution-oriented mindset Building trust-based relationships with key stakeholders and acting as a reliable thought partner to colleagues and leaders alike Managing multiple priorities with strong organizational skills, keen attention to detail, and the ability to adapt to flexible work environment Adapting to change with curiosity and resilience, with interest in leveraging technology and AI-enabled tools to improve learning operations Quickly learning new systems and technologies and confidently navigating through tools and platforms Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Responsibilities

The coordinator will manage the operations, quality, and execution of the global learning offerings, handling multiple events annually with large participant sizes. Key duties include owning end-to-end learning administration within the LMS, managing the learner pipeline, and executing L&D communication workflows.