Global Leader, Service Operations at Revvity

, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Leadership, Process Optimization, Digital Enablement, Stakeholder Engagement, Service Contract Management, KPI Reporting, Digital Transformation, Analytical Skills, Problem-Solving, Communication, Collaboration, Change Management, Strategic Thinking, Operational Excellence, Influence Without Authority, Project Management

Industry

Biotechnology Research

Description

Job TitleGlobal Leader, Service Operations Location(s)Poland - Remote (Home Based), United Kingdom - Remote About Us Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health. Find your future at Revvity Purpose of the Role The Senior Manager, Service Operations, is responsible for driving global service operations strategy and execution. This role focuses on optimizing processes, improving efficiency, and enabling digital transformation across service functions to deliver exceptional customer experiences and operational excellence. Key Responsibilities Strategic Leadership: Define and implement global service operations strategies aligned with Service business objectives. Partner with cross-functional teams to harmonize service processes and systems. Process Optimization: Optimize and streamline service contract management and renewal cycles through digital methods. Align with Service Delivery Leaders to establish, maintain and report KPIs for service performance and operational efficiency. Digital Enablement: Drive adoption of digital tools and platforms (e.g., SFS, portals, chatbots, AI-assisted support). Collaborate with IT and analytics teams to enhance service delivery capabilities. Stakeholder Engagement: Act as a key facilitator and contributor to strategic initiatives such as Service Productivity, Service Offerings, Request-to-Service workstreams. Ensure alignment between global and regional Service business priorities along with solutions implementations. Lead Monthly/Quarterly/Other Global Service Business Reviews with Service Delivery and Finance. Lead escalation to facilitate resolution of spare parts supply, quality, NPI, design, contractual or other service business related issues. Qualifications Bachelor’s degree in business, Operations, or related field; MBA preferred. 10+ years of experience in service operations or related functions. Proven track record in service process optimization and digital transformation. Strong analytical and problem-solving skills. Excellent communication and collaboration abilities. Core Competencies Strategic Thinking Operational Excellence Influence Without Authority Stakeholder Management Project and Program Management Communication Digital Innovation Cross-Functional Collaboration Change Management Key Performance Indicators (KPIs) Service Contract Renewal & Conversion Rate: Target improvement through automation. Service Business Growth- Revenue and Prime Margin Operational Efficiency Metrics: Reduction in cycle times and cost per transaction. Digital Adoption: Percentage of service requests processed via digital platforms. NPS/Customer Satisfaction (CSAT): Maintain or improve service-related NPS/CSAT scores. Compliance & Accuracy: Zero audit findings on service processes. Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health. Find your future at Revvity

Responsibilities

This role is responsible for defining and executing global service operations strategies to optimize processes, improve efficiency, and drive digital transformation across service functions. Key duties include streamlining service contract management, establishing performance KPIs, and leading the adoption of digital tools like portals and AI-assisted support.