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The Global Managing Partner (MP) Global Account Chief Expert (m/f/d), is the worldwide General Manager and Executive Sponsor accountable for leading the end-to-end strategic customer engagement of an SCP account, the top tier in the Strategic Customer segment.
In this role, the Managing Partner leads the overall strategic and sustainable engagement with the customer and ecosystem, while pro-actively driving initiatives that increase the customer’s commitment to and investment in joint business innovation, accelerating innovation adoption and business impact, resulting in growth in share of wallet, total revenues across SW, Services and Cloud to expected levels, and reference-ability.
The Managing Partner develops the business and digital transformation strategy and leads the vision for, and leads the global account team, embracing and modeling the best practices of Strategic Customer Engagement (SCE) including orchestrating multi-year jointly committed roadmap enabled by the four-panel model, annual account plan, with a joint governance created and executed by the Managing Partner and the customer’s named SAP Executive Sponsor.
The Managing Partner drives the total P&L business, building toward and delivering consistent, predictable and sustainable revenues while at the same time building a trusted relationship with CxO Line of Business, Geographical and IT Senior Executives at the customer and also ensuring short-term success.
The Managing Partner is ultimately responsible for SAP’s engagement at the account, coordinating and aligning strategy, planning and execution with all Senior stakeholders from SAP board areas and LoBs through detailed business planning. This includes orchestrating seamless alignment and integration between headquarters and client subsidiaries in planning and execution cycles to achieve business outcomes in keeping with SAP commitments.

• Run the Account as a business as GM and Executive Sponsor. Leverage SAP Board Sponsor, other Executive Board members and select other senior leaders to ensure long-term business impact and growth
• Builds and develops a top performing matrixed, cross-functional Global Account team including partnering with their host LoB on identifying targets, assignments, and their own development plans
• Provides thought leadership and vision around SAP’s Global/ Strategic Account strategy, linking plans and execution to the communicated Board strategies and goals and links those to customer objectives
• Reviews and consults on long-term technology and business strategy planning with account team across all board areas and with strategic partners (SI’s, etc.)
• Identifies areas for co-innovation and coordinates with cross- board area and functional unit management on co-innovation projects
• Acts as point of contact for board level escalations at customer Executive level when needed
• Works pro-actively and in close collaboration with DBS, P&I, BN&A and within GCO
• Develops long term c-level relationships, strong governance and ensure top-to-top partnerships are mapped appropriately
• Provides thought leadership to SAP - overall, industry, innovation areas, etc.
• Actively mentors IAEs and models SAP’s leadership behaviors
• Makes decisions with fiduciary consideration and responsibility