Global Omnichannel and Digital Customer Engagement Manager at Fresenius Medical Care
6BHVDH, Hessen, Germany -
Full Time


Start Date

Immediate

Expiry Date

04 Jun, 25

Salary

0.0

Posted On

05 Mar, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Marketing/Advertising/Sales

Description

WHAT WE EXPECT:

  • University degree in business administration, economics, (digital) marketing, e-commerce, or a related discipline
  • Profpund marketing and/or sales experience, preferably in the healthcare or medtech industry
  • Experience with Activation campaigns, digital campaigns (web, email, Social Media, …), integrated digital stack (CRM, CMS …), analytics
  • Strong and effective communicator across functions and job levels
  • IT affinity and know-how (cloud, mobile/web, digital health)
  • Customer- and quality-centric workstyle
  • Proven (agile) project management skills
  • Proven (agile) project management skills
Responsibilities
  • Actively promote, drive and support the implementation of international Omnichannel campaigns embedding digital activation across the entire product portfolio, leveraging Global Digital capabilities while considering country-specific requirements
  • Track the effectiveness of campaigns, events and material - leveraging among others the existing CRM system - by defining and tracking specific KPIs and making data-driven decisions to improve the overall success
  • Animate and develop Omnichannel Customer Engagement workshops & community
  • Provide expertise and guidance on Omnichannel & Digital Marketing best practices
  • Ensure maintenance and development of existing Omnichannel stack (respecting quality, time and budget constraints)
  • Drive the development of Digital solutions and their integration to the existing ecosystem (CRM, CMS, …) and support internal and external promotional activity
  • Support and train end-users on the implementation of Digital capabilities
  • Be responsible for Compliance and Data-Privacy within the assigned scope
  • Foster a cross-functional collaboration among different departments and teams including Marketing, Communication, IT, Legal as well as the Regional and Local organizations
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