ABOUT SEDEX

Sedex is a trusted partner for over 85,000 businesses worldwide, helping them create socially and environmentally sustainable supply chains. Through our platform’s powerful data insights and expert guidance, we simplify the management, assessment, and reporting of sustainability performance.
Our Vision is to be a leader in making global supply chains more socially and environmentally sustainable. Our Mission is To provide data-driven insights, accessible tools, and exceptional services that support businesses in improving environmental, social, and governance (ESG) performance and outcomes.

KNOWLEDGE, SKILLS & EXPERIENCE

• 3+ years in a similar sales administration or support role.
• Experience of working with and supporting senior stakeholders.
• Strong analytical data skills with the ability to interpret and present data-driven insights.
• Experience of using Salesforce and Thoughtspot – with the ability to generate and maintain reports and dashboards.
• Effective project management skills with a proven capability of managing multiple projects at one time.
• Able to demonstrate excellent analytical and creative problem-solving skills with the desire and ability to identify and help implement changes.
• Strong listening and verbal communication skills quickly undertaking discovery activities, understanding needs, able to identify and escalate issues.
• Excellent communication and presentation skills with experience of developing customer and internal relationships at decision maker level.
• Proven track record of taking ownership and driving results.
• Excellent time management, ability to manage conflicting priorities and thrive in a fast-paced environment.
• Meticulous attention to detail.
• A hands-on approach to delivery, with the ability to address ambiguity.
• Have a high level of intellectual curiosity and the ability to constantly learn.
• Microsoft Office and CRM knowledge with demonstrable experience of using Project Management Tools.

THE ROLE

This role is to support the global sales delivery of the team. You will be working closely with the Head of Account Management and Customer Operations to ensure smooth operations across our current customer base. Your role will be to support the Head of with general operations of a client relations team, department communication coordination, process optimisation, documentation enablement and supporting on data analytics and reporting.

KEY RESPONSIBILITIES

• Sales analytics & reporting – generate, maintain and analyse Salesforce and Thoughtspot dashboards to support the Head of with business reporting.
• Develop weekly, monthly, quarterly productivity reports, benchmarking teams performance against the core KPI’s.
• Support team leaders with various management reports in Salesforce, ensuring that they are kept up to date.
• Successfully implement appropriate reporting to increase efficient ways for the Head of to track progress of the team.
• Use CRM systems to support with data analysis of customer behaviours to aid the identification of at-risk accounts and support with putting in strategies to retain those customers.
• Drive customer success initiatives, such as customer satisfaction surveys, customer engagement programs, and customer success advocacy programs.
• Own the use of our Customer Success tool across Client Service area – Gainsight. Analyse customer data to identify trends, customer behaviours, and areas for improvement and efficiencies continuing the ROI and business case for the tool.
• Maintain communication and coordination with Sales, Marketing and Product teams – enabling strong relationships with all key stakeholders.
• Work with the Sedex Salesforce and data team to ensure quality maintenance, communicating new processes or escalating changes across Global Account Management teams.
• Supporting and devising campaign ideas, handling their management and execution – in line with adding value to our core business goals. Presenting campaign updates and statistics back to Head of.
• Supporting the Head of with advocate customer business use-cases to product and marketing development that support the customer experience.
• Contribute to the design and improvement of processes and materials that enhance efficiency and customer experience at all stages of their customer journey.
• Ensuring that all key documentation and folders are up to date, including process guides, training materials, new product development, strategy development, methodologies, FAQs – to support the team with their day-to-day activities.