Global Operations Centre Controller at Securitas USA Corporate Services

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

30 Mar, 26

Salary

19.6

Posted On

30 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CCTV Monitoring, Communication, Attention to Detail, Customer Service, Incident Response, Security Protocols, Teamwork, Flexibility, Problem Solving, Report Writing

Industry

Security and Investigations

Description

Company Description We’re Hiring: Global Operations Centre Controller! 📍 Location: London, W1D 3QW 💰 Pay: £19.60 per hour 📅 Hours: 4 on, 4 off - 12 hour shifts 🎓 From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes! Grade: 3.1 Site Based See a Different World. Where potential is seen and progress is nurtured. The Global Operations Centre Controller plays a vital role in ensuring the safety and security of our people, property, and information. The GOC monitors emerging threats and risks to minimise disruptions and maintain the highest standards of service and protection. This team is essential to safeguarding our operations and supporting business continuity across global environments. This is a dynamic and critical position that requires strong attention to detail, effective communication, and adherence to security protocols. As a Global Operations Centre Controller, you will work closely with internal security teams and external partners to ensure compliance, respond to incidents, and uphold integrity and confidentiality in all processes. If you are committed to accuracy, resilience, and protecting fundamental principles, this role offers an opportunity to make a meaningful impact✨ This isn’t just another job. It’s your opportunity to step into a role as a Global Operations Centre Controller where your potential is recognised, your contribution is valued, and your progress is supported every step of the way. Job Description Responsibilities You’ll play a vital part in keeping people, property, and information safe. That includes: Monitor alarms and CCTV across global offices and events, escalting issues to Security Officers and following SOPs to ensure compliance Identify and escalate threats and risks to business operations and employee safety, including verifying wellbeing through direct communication. Support travel risk workflows by triaging and escalating high-risk travel incidents Provide emergency and critical assistance to employees during incidents such as P0 events, harrassment, fire, unauthorised access and more Respond professionally and compassionately to calls and Slack messages, delivering high-quality customer service Redirect non-security queries to appropriate teams when necessary Operate key security systems including C-Cure 9000, Mission Control, and Genetec. Create accurate and timely reports for incidents and events to support investigations Log all contact made with the Global Operations Centre (GOC) and report system faults or outages Please note - The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you. Qualifications What we’re looking for: We’re looking for someone who sees a different world—someone who values teamwork, shows initiative, and wants to grow. Ideally, you’ll have: A valid CCTV licence Flexibility to work days & nights The right to work in the UK, with a 5-year checkable history. Leads by example Seeks opportunities Strong communication skills in English - both written and spoken Why Join Securitas? We have a promise to our people, a ‘People Promise’ where opportunity, people and purpose play a vital role in our day to day! Opportunity: We see potential in every person and situation. People: We open our eyes to all that’s good. Purpose: We make your world a safer place. We believe in your future, not just your past. At Securitas, you’ll find a career built on trust, respect, and progress. Additional Information It’s great to see you’re considering a career with Securitas UK! Join our global team of 336,000+ colleagues and help make the world a safer place. At Securitas, we live by our values of Integrity, Vigilance and Helpfulness, and our People Promise: Opportunity – We see potential in every person and situation People – We open our eyes to all that’s good Purpose – We make your world a safer place What You Can Expect Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help. Diversity & Inclusion – Be Yourself We are an inclusive employer, proud of our Level 2 Disability Confident status (we will always try our hardest to guarantee interviews for eligible candidates, should you meet the roles minimum requirements, having disclosed a disability to our Talent Team upon application). We support equality through Employee Networks - Our real change makers of the business.. YOU, the Race at Work Charter, and the Armed Forces Covenant. We also celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month. Your Benefits STRIVE– Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits. Dental Plans - A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment HSF Health Plan - Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs, such as dental check-ups, contact lenses and acupuncture, and by covering unexpected costs. Cycle to Work – A super cost-effective way of getting a brand new bike, cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary. Specsavers – Save money on eye tests and when purchasing spectacles. WeCare – A 24/7 online GP, mental health support service, get fit programme and more. Toothfairy – Online access to advice and guidance, from real UK Dentists. Pension Plan – Plan for your financial future by building up a benefit in the Securitas Pension Plan, with the benefit of employer contribution plus tax relief on your contributions. Payroll ISA – An ISA savings account is a great way to meet your longer term personal financial goals. Free Mortgage Advice Go & Live – Financial Wellbeing Hub Death in Service Benefit - Permanent employees are automatically covered for Life Assurance, which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death in service whilst employed by Securitas Take the Next Step Join a team that values you. Click ‘I’m Interested’ and start your career with Securitas UK today. See a different world. Pay Rate (UK): Hourly

Responsibilities

The Global Operations Centre Controller is responsible for monitoring alarms and CCTV, escalating issues, and providing emergency assistance during incidents. This role also involves creating reports for incidents and ensuring compliance with security protocols.