We’re hiring a hands-on and strategic Global Operations Director to lead our end-to-end operations across multiple functions, markets, and time zones. Sitting on the Senior Leadership Team, you’ll shape and deliver our operational strategy while getting hands-on with execution.
In this high-impact role, you will drive efficiencies through data and systems, and ensure our hosts and guests receive a consistently outstanding experience. This is a high-impact role for someone who can zoom out to scale and structure, but isn’t afraid to dive in when things get messy.

REQUIREMENTS

• 10+ years of experience in operations, preferably in high-growth, tech-enabled environments (e.g. marketplaces, hospitality, logistics, or property tech).
• Proven leadership track record, including building and scaling high-performing, globally distributed teams.
• Obsessed with performance, you love using KPIs, dashboards, and metrics to measure success and continuously improve.
• Advanced analytical ability, you can make sense of large data sets, build models in Excel/Sheets, and ideally know your way around SQL.
• Operational success, you’ve built SOPs, optimised workflows, and implemented systems that stand the test of scale.
• Deep customer empathy, you understand what makes a great customer experience and how to operationalise it.
• Commercial & financial acumen, strong grasp of cost control, margin optimisation, and supply-side economics.
• Global mindset, experience operating across markets, with an appreciation for cultural nuances and local ops.

Please refer the Job description for details