Everything we do, starts with you. Together with you, we build the most human-centric fintech. To enable everyone’s future financial growth.

WHAT WILL BE YOUR CHALLENGE IN THE ROLE:

• You delight our most strategic international clients and their customers by delivering an excellent service
• You increase our efficiency by ensuring globally harmonized operations that continuously meet the agreed service level
• You identify, align and implement best-practice processes across our global operations
• You manage, measure and report on our operational performance and communicate the results to our clients
• You act as operational key point of contact for our clients
• You work with technical teams to understand basic system setups and ensure smooth data exchange between different systems

WHAT YOU NEED TO SUCCEED IN THE ROLE:

• You have several years of process management, operations and / or client management experience in an international environment
• You have a deep process knowledge and understanding as well as superb analytical skills
• You understand how data moves between different systems and how to manage this process
• You have experience working in a matrix organization and can navigate complex reporting and communication lines effectively as well as build strong relationships
• You have fluent German and English skills, both written and spoken
  

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