Global P&C Process & Intelligent Ops Manager at ALL Talent Solutions LTD

Milwaukee, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jul, 26

Salary

0.0

Posted On

16 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

HR Operations, Shared Services, HR Service Delivery, Process Design, Process Standardization, Continuous Improvement, HRSD, Workflow Orchestration, Operational Governance, SLA Management, KPI Monitoring, Change Management, Automation, Policy Implementation, Team Leadership

Industry

Staffing and Recruiting

Description

The Global P&C Process & Intelligent Ops Manager is responsible for leading the execution, governance, and continuous improvement of global P&C operational processes. This role manages the team responsible for handling HRSD cases and ensures consistent, timely, compliant, and high-quality delivery of P&C services across regions. This role is also accountable for the creation, standardization, and governance of global P&C operational processes, ensuring consistency across regions and alignment with the global service delivery model. The Manager will define how work should be executed within HRSD and across supporting systems, establishing scalable and repeatable processes that enable automation and intelligent service delivery. In addition to operational oversight, the role drives operational efficiency by identifying opportunities for process simplification, standardization, and intelligent automation, leveraging capabilities within HRSD and beyond. The Manager partners closely with HR Technology, COEs, and regional HR teams to translate HR policies and process designs into scalable operational workflows and recommend enhancements where technology can further optimize service delivery. Key Accountabilities, Responsibilities • Own operational governance for HR case management, including SLAs, KPIs, quality controls, escalation management, and service performance monitoring • Partner with HR Centers of Excellence (COEs) to translate policy and process designs into executable workflows within HRSD and supporting HR systems • Collaborate with HR Technology teams to implement and optimize HRSD functionality, ensuring system effectively support operational execution and scale globally Process Creation & Standardization • Define, design, and document end-to-end global P&C operational processes • Establish and enforce standardized process frameworks across regions while accounting for local regulatory requirements • Translate COE policies into operationally executable workflows, including ownership models, handoffs, and SLAs • Identify and eliminate process fragmentation, redundancies, and manual work across regions • Develop and maintain global standard operating procedures (SOPs) and process documentation aligned to HRSD execution People Leadership • Manage and develop global HR Operations team, including regional teams in LATAM and Portugal • Ensure consistent global execution while accounting for regional legal and compliance requirements • Foster a culture of accountability, operational discipline, and continuous improvement Other Key Details • This role is a key enabler in evolving global P&C service delivery toward a more intelligent, scalable, and technology-enabled operating model • Driving the shift from regionally defined processes to globally standardized, process-led service delivery • Designing end-to-end HR processes optimized for digital and scalable delivery • Partnering with HR Technology to introduce intelligent automation and AI-supported capabilities (e.g., case triage, workflow orchestration, knowledge recommendations) • Supporting a model where automation handles routine work, enabling HR teams to focus on complex, high-value employee needs Other accountabilities assigned. Qualifications Required Experience & Skills • 5+ years of experience in HR operations, shared services, or HR service delivery • Strong understanding of Hire-to-Retire operational processes and transaction management • Demonstrated experience creating & standardizing global HR processes • Demonstrated experience in process design, standardization, or continuous improvement • Experience designing HRSD process workflows Nice to Haves • Exposure to automation, workflow tools, or AI-enabled service delivery in HRSD • Experience working in global transformation or shared services environments • Experience supporting HRSD implementations or workflow design ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status. A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals. Reasonable accommodation during the interview process can be provided. Contact talentacquisition@manpowergroup.com for assistance.

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Responsibilities

The manager is responsible for leading global P&C operational processes, ensuring consistent service delivery, and driving operational efficiency through standardization and intelligent automation. They will oversee HR case management, manage global teams, and partner with HR technology and COEs to implement scalable workflows.