Global P&C Sr. Onboarding Supervisor (Reliever) at Acquire Intelligence

Pasig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

03 May, 26

Salary

0.0

Posted On

02 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Organizational Skills, Planning Skills, Multi-tasking, Judgment, Decision Making, Initiative, Analytical Skills, Problem Solving, Communication Skills, Customer Service, Professionalism

Industry

Outsourcing and Offshoring Consulting

Description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! A SNAPSHOT OF YOUR ROLE As the Global P&C Sr. Onboarding Supervisor (Reliever), you will lead a team of Onboarding Specialists to ensure that Onboarding Policies are well-executed and new hires have a positive onboarding experience. To be specific, you will: Work closely with Talent Acquisition team in monitoring the collection of pre-hire and post-hire employment requirements of new hires. Address issues and flag concerns relating to completion of pre-employment requirements. Constantly review and assist in ensuring that the correct contract is in the HCM Tool. Audit the signed contracts in alignment to the type of contract to be issued to the new hire. Understand profiles and onboarding requirements of each campaign/account. Ensure that results of Pre-employment Medical Exam (PEME) and Background Verification are coordinated with Talent Acquisition team. Monitor the completion of requests for new-hire accesses such as employee log in credentials to the email system and/or system/client tools, or proximity card accesses, etc. Lead the team in the utilization of HCM tool for Onboarding new hires. Understand the onboarding process across other regions and support them in onboarding new hires as needed. Support organizational and government audits as needed. Ensure on-time response to P&C tickets. Propose process improvements and lead projects that will enhance the onboarding experience of new hires. Perform other tasks as necessary. A BIT ABOUT YOU Has great attention to details and accuracy Has great organizational and planning skills; able to multi-task in a high paced environment Good judgment and decision-making ability Confident Has initiative to drive change Quick in analyzing and solving day to day challenges Excellent oral and written communication skills. Exceptional customer service Responsive to the rapid demand of the business and it’s clients Has high degree of professionalism WHAT SUCCESS LOOKS LIKE New Hires are onboarded on time. Timely provision of all new employees’ access and tools Achievement of KPIs. Positive employee onboarding experience. Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to privacy@acquirebpo.com. Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/

Responsibilities

Lead a team of Onboarding Specialists to ensure effective onboarding policies and a positive experience for new hires. Collaborate with the Talent Acquisition team to monitor pre-hire and post-hire requirements and address any issues.