SAI360 – WHO WE ARE

SAI360 is giving companies a new perspective on risk management. By integrating Governance, Risk, Compliance (GRC) software and Ethics &Compliance Learning resources, SAI360 can broaden your risk horizon and increase your ability to identify, manage, and mitigate risk. See risk from every angle. Visit www.sai360.com.
SAI360 is a global organization with customers and team members around the world. We are headquartered in Chicago and have locations throughout the U.S., and we operate across Europe, the Middle East, Africa, the Americas, Asia and the Pacific, but a majority of our teams are completely remote! Our remote teammates can sit in any of the following states: AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, KY, MA, MD, MI, MN, MT, NC, NH, NJ, NY, OH, OR, PA, RI, SC, TN, TX, UT, VA, WA, WI. Please understand that we cannot proceed with candidates that do not reside in the states previously listed. State locations are subject to change.

JOB SCOPE AND ACCOUNTABILITIES:

We’re seeking a Global commercial and customer-centric Partner Success Manager to join our team. This role is pivotal in driving partner-customer retention, contract renewals, and channel partner success for the US and EMEA Region. You’ll be the strategic point of contact for a portfolio of channel partners to support the success indirectly for their customers, ensuring they derive maximum value from SAI360’s solutions while identifying opportunities for growth and long-term partnership. This role should be based in the EST time zone and be willing to work flex hours at least 2x a week to accommodate EMEA partners.
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QUALIFICATIONS AND EXPERIENCE REQUIRED:

• Must reside in Eastern Standard Time (EST) zone.
• 5+ years of experience in Enterprise level Account Management, Customer Success, or Channel Management in SaaS or enterprise software
• Proven track record of managing renewals and driving customer retention
• Experience working with channel partners or indirect sales models
• Strong communication, negotiation, and relationship-building skills
• Ability to manage multiple priorities and thrive in a fast-paced environmentFamiliarity with CRM tools (e.g., Salesforce), customer success platforms, and data analytics

INTERPERSONAL SKILLS:

Excellent interpersonal, written, and verbal communication skills required with the ability to work within all levels of an organization.
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As required by applicable Pay Transparency laws, the base salary range for this position is $85,000 - $100,000 plus opportunities for bonuses or commission. Exact compensation may vary based on skills, experience, and location.