JOB DESCRIPTION:

Job Title: Global Payments Solutions Operations Consultant
Corporate Title: Vice President
Location: London or Dublin

We are looking for an Operations Consultant to join our Global team supporting our GPS EMEA business providing support and third party operations oversight to services and processes and build out our end to end operating model and oversight of Vendors.

Role activities and responsibilities may include:

• Act as a subject matter expert (SME) and a business process specialist in merchant services products and solutions
• Provide core processing oversight of vendor and performance of those functions and serve as a point of escalation
• Responsible for the day-to-day resolution of complex problems and the execution of complex transactions for multiple sites or larger business unit(s), including research
• Oversee the design, development and implementation of products, systems and services in an operations environment
• Manages projects and direct activities of a team related to special operations initiatives
• Provide work direction and guidance and expertise to less experienced associates and provide training to associates and Business Partners on new and existing projects
• Build close relationships with Business Partners across Line of Businesses (LOBs), including EMEA vendors
• Have an in-depth understanding of the business unit’s operations processes and implications on other groups within the operations function and other divisions within the firm
• Accountability on knowledge and capabilities acquired through increasingly responsible operations analysis work
• Set goals and monitor progress toward metrics, providing guidance and support in meeting goals
• Report success of the operations and identify bottlenecks in the process
• Prepare and deliver reports to management and senior executives
• Identify best practices; advise on quality and productivity improvements