Company Description
We are SGS – the world’s leading 5-testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,500 employees operate a network of 2,500 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description

The Business Assurance Division is undergoing a major transformation to become more efficient and data-driven. This role is critical in redefining internal processes, leveraging modern technologies to simplify, automate, and optimize operations. The Global Process Efficiency Manager will:

• Drive and manage change towards full digitalization, collaborating with the Global Business Team, Affiliate Business Managers, and end users.
• Lead and facilitate process and tool adoption improvement initiatives, ensuring a smooth transition.
• Spearhead process optimization and improvements following the CertIQ implementation as part of the division’s Digital Transformation strategy.
• Develop and maintain Global Operational Procedures, ensuring:
• Comprehensive training and coaching for affiliates.
• Establishment and monitoring of KPIs to ensure compliance.
• Auditing of operational activities and implementing corrective actions.
• Act as the primary liaison between operations and BA IT teams to ensure alignment on process transformation objectives.
• Promote customer digital strategies by integrating processes with customer engagement initiatives.
• Collaborate with IT teams to ensure IT tools align with the division’s business vision, processes, and operations.

QUALIFICATIONS

• Proven experience in Project Management and Change Management.
• Minimum 5 years of experience in the TIC (Testing, Inspection, Certification) industry.
• Expertise in Lean process management or similar methodologies.
• Strong leadership experience, especially in leading by influence across global teams.
• Familiarity with agile software development methodologies.
• Proficient in data analysis, including understanding data flows and KPIs.
• Innovative mindset with the ability to take initiative and solve problems analytically.
• Exceptional communication skills, both written and verbal, with strong interpersonal abilities.
• Fluent in English (written and spoken).

SPECIFIC RESPONSIBILITIES

• Influence key decision-makers by leveraging experience and a logical problem-solving approach.
• Validate that proposed solutions meet operational business requirements without introducing unnecessary redundancies.
• Lead and participate in design workshops to drive transformation projects.

The Business Assurance Division is undergoing a major transformation to become more efficient and data-driven. This role is critical in redefining internal processes, leveraging modern technologies to simplify, automate, and optimize operations. The Global Process Efficiency Manager will:

• Drive and manage change towards full digitalization, collaborating with the Global Business Team, Affiliate Business Managers, and end users.
• Lead and facilitate process and tool adoption improvement initiatives, ensuring a smooth transition.
• Spearhead process optimization and improvements following the CertIQ implementation as part of the division’s Digital Transformation strategy.
• Develop and maintain Global Operational Procedures, ensuring:
• Comprehensive training and coaching for affiliates.
• Establishment and monitoring of KPIs to ensure compliance.
• Auditing of operational activities and implementing corrective actions.
• Act as the primary liaison between operations and BA IT teams to ensure alignment on process transformation objectives.
• Promote customer digital strategies by integrating processes with customer engagement initiatives.
• Collaborate with IT teams to ensure IT tools align with the division’s business vision, processes, and operations