At Kalmar, we are moving goods in critical supply chains around the world. As the forerunner in sustainable material handling equipment and services, we set the industry benchmark for a zero-emission future. We are driven by teamwork, innovation, and taking ownership to deliver results. With our global reach and local expertise, our success starts with a strong focus on the customer, ensuring their needs guide our daily work. We are dedicated to respecting others and fostering an inclusive culture where all voices are heard, empowering us to succeed together. Together, we are making every move count.

WE’RE MAKING EVERY MOVE COUNT

Are you a visionary process leader with a passion for driving global process excellence? Do you thrive in shaping the future of Service Delivery, driving innovation and ensuring alignment with strategic goals and our vision of becoming a Service driven company? If so, we have the perfect opportunity for you!
We are seeking a Global Service Delivery Process Owner to take full accountability for the strategic development and execution of our Service Delivery process. This role is a unique opportunity to lead the design, implementation and continual improvement of the Service Delivery process as part of the Services Strategy Execution team, and instrumental in making our Kalmar strategy come alive.
In this role, you will be part of a dynamic team and have a high level of influence and collaboration across Services business lines, Product divisions as well as central Kalmar functions. This is a high-impact role with a global mandate.
This position is based in Finland (Helsinki or Tampere) or Ljungby, Sweden, with a flexible hybrid working model.

• Develop and maintain the long-term vision and strategic roadmaps for the Service Delivery process, ensuring alignment with Kalmar’s overall strategy and the Services Strategy Execution roadmap
• Actively contribute to the Services Strategy Execution team strategic initiatives and objectives
• Lead the global development, implementation, and continuous improvement of the Service Delivery process, ensuring efficiency, compliance, and harmonization across all Divisions and Functions. Execute process initiatives, identify deviations, and implement opportunities for optimization
• Establish and maintain process structure, documentation, and governance together with the Kalmar Process Leadership community
• Hold global decision-making mandate for the Service Delivery process and its supporting IM systems. Act as the business owner for IM & Data development related to the Service Delivery process, providing needs and alignment for the development portfolio
• Ensure business needs are met in a cost-effective manner by managing resources and defining competence requirements. Develop and implement Service Delivery process-specific training curriculums
• Oversee process performance management: Define and report on key performance indicators (KPIs) and proactively address risks and opportunities to ensure operational excellence. Ensure adherence to standards and regulations
• Provide strategic guidance and drive innovation to shape the future direction of Service Delivery and collaborate with stakeholders at all levels to drive process improvement.