Global Product Service Support Engineer, Core Histology - ONSITE at Danaher - Canada

, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Feb, 26

Salary

120000.0

Posted On

23 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Service Engineering, Product Training, Instrumentation, Regulated Environments, Documentation Development, Training Delivery, Customer Engagement, Cross-Functional Collaboration, Field Performance Analysis, Problem Resolution, Communication Skills, Product Development, Service Readiness, Histology Instruments, Consumables

Industry

Medical Equipment Manufacturing

Description

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Biosystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. At Leica Biosystems, we’re not just shaping the future of cancer diagnostics — we’re transforming lives. Our mission of “Advancing Cancer Diagnostics, Improving Lives” is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most. When you join Leica Biosystems, you’re not just taking a job; you’re becoming part of a passionate team that knows every moment matters when it comes to cancer. You’ll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next-generation, life-changing therapies. Surrounded by a diverse and collaborative global community, you’ll be inspired each day to stretch, grow, and make an impact. Learn about the Danaher Business System which makes everything possible. The Global Product Service Support Engineer (Product Specialist), Core Histology, is a key individual contributor within the Global Support and Service Readiness team, responsible for delivering technical product expertise, service readiness, and training support across Leica Biosystems’ Core Histology portfolio. This role requires deep product knowledge, supporting global service teams, and collaborating cross-functionally to ensure product excellence and customer satisfaction. This position reports to the Sr. Manager, Global Support and Service Readiness and is part of the Core Histology Global Product Management team located in Deer Park, IL and will be ONSITE. In this role, you will have the opportunity to: Serve as a technical subject matter expert (SME) for Leica Biosystems’ Core Histology instruments and consumables, supporting global service teams. Provide Tier 3 support for field service engineers and technical teams, resolving escalation cases and driving issue resolution. Provide service expertise as a swim lane contributor in product development and design change processes, ensuring serviceability and support readiness. Develop and maintain service documentation and training materials and deliver global service training programs. Analyze field performance data and customer feedback to identify and drive product and process improvements. The essential requirements of the job include: Bachelor’s degree in Engineering, Mechatronics, or a related technical field; equivalent experience may be considered, with 5+ years of experience in technical support, service engineering, or product training, preferably within the medical device or diagnostics industry. Proven experience supporting or servicing Leica Biosystems instruments, or at least core histology-based instruments such as tissue processors, stainers, or coverslippers, and familiarity with associated consumables and workflows. Demonstrated ability to learn and support complex instrumentation and consumables in regulated environments. Excellent verbal and written communication skills, with the ability to explain complex technical concepts to diverse global audiences in professional English. Demonstrated experience developing service documentation and delivering technical training in both virtual and hands-on formats. Travel, Motor Vehicle Record & Physical/Environment Requirements: This position requires up to 25% flying and/or driving travel to support product launches, customer engagement, and cross-functional collaboration, which may potentially include overnight stays. Travel will primarily be domestic but may occasionally be international. Must have a valid driver’s license with an acceptable driving record. It would be a plus if you also possess previous experience in: Experience working in regulated environments (e.g., ISO 13485, GMP), with an understanding of compliance requirements in edical device or diagnostics settings. Prior involvement in new product development (NPD) or design change projects, particularly in a service or support capacity. Leica Biosystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. The annual salary range for this role is $95,000.00-$120,000.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. This job is also eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. #LI-AP1 #LI-Onsite Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com. Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The U.S. EEO posters are available here. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or applyassistance@danaher.com.

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Responsibilities

The Global Product Service Support Engineer is responsible for delivering technical product expertise and service readiness across the Core Histology portfolio. This role involves supporting global service teams and collaborating cross-functionally to ensure product excellence and customer satisfaction.