THE GROUP YOU’LL BE A PART OF

In the Global Products Group, we are dedicated to excellence in the design and engineering of Lam’s etch and deposition products. We drive innovation to ensure our cutting-edge solutions are helping to solve the biggest challenges in the semiconductor industry.

Escalations

• Primary escalation point for Type-3 tickets
• Drive escalation resolution across CFT (SQAD, HW, Process and KAT)
• Secondary escalation point for Type 1-2 ES- when pulled in by RPS
• Support by phone and travel if needed

Support of JDP/ BETA/ Critical Evaluation systems

• Generation of all necessary documentation
• Procedures, Startup/ install guide, FPIC, etc.
• Final Readiness
• Review/ alignment of FPIG and EMG to support equipment of customer sites (RPS/AT)
• Training of RPS and FSE staff to support hardware
• Review of site ramp plans

New product Introduction

• Primary resource for first in fab and first in region installs
• Shared responsibility for JDP and Beta install and support
• Participate in embedded training to gain knowledge

Account/ Customer Interaction Travel

• Prepares and delivers update on programs and issues to customer technical teams.
• TRM’s, quarterly reviews, etc.
• Provides onsite project management support for critical penetrations and escalations
• Chairs weekly meeting with key customer accounts to communicate progress on projects and collect information on issues effecting performance
• Customer focused but dedicated to a specific account

Travels as required to support projects and products in the field, estimated 50% annually