Global Product Support Engineer 4 at Lam Research

Fremont, California, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

220000.0

Posted On

15 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Escalation Management, Project Management, Customer Support, Technical Support, New Product Introduction, Training, Communication, Collaboration, Problem Solving, Onsite Support, Team Coordination, Process Improvement, Data Analysis, Technical Documentation, Cross-Functional Teamwork, Issue Resolution

Industry

Semiconductor Manufacturing

Description

Escalations Primary escalation point for Type-3 tickets. Drive escalation resolution across CFT (SQAD, HW, Process, and KAT). Secondary escalation point for Type 1-2 ES when pulled in by RPS. Provide support by phone and travel if needed. New product Introduction Primary resource for first in fab and first in region installs Shared responsibility for JDP and Beta install and support Participate in embedded training to gain knowledge Prepares and delivers update on programs and issues to customer technical teams. Provides onsite project management support for critical penetrations and escalations Minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience. Our Commitment We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees. Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. ‘On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time. Salary CA San Francisco Bay Area Salary Range for this position: $100,000.00 - $220,000.00. The above salary range for this position is relevant to applicants that reside or work onsite in the California, San Francisco Bay Area only. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.

Responsibilities

The Global Product Support Engineer 4 serves as the primary escalation point for Type-3 tickets and drives resolution across cross-functional teams. They also provide support for new product introductions and manage critical project escalations.