Global Product Support Engineer (all genders)

at  Lam Research

THE IMPACT YOU’LL MAKE

Lam Research AG Villach CSBG Clean is seeking Hardware / System engineer who will provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature. Lam CSBG Clean (Spin Processor, DaVinci & DV-Prime) equipment experience is preferred.

PREFERRED QUALIFICATIONS

• Technical education in electronics, mechatronics, engineering or other applicable field of study
• Minimum of 5 years of related experience in Electrical Engineering/Mechatronics
• Completed exam of HTL in Electrical Engineering or other applicable field of study
• Excellent presentation skills
• Proficiency in English (oral and written). Any other language would be an asset
• Willingness to travel ~25% worldwide is a requirement of this position
  This position is subject to the Austrian Collective Bargaining Agreement (CBA) for employees in the Metal Technology Industry in occupation group E or F depending on education. A higher payment is negotiable depending on expertise, education, and skills. The monthly salary is paid 14 times per year.

WHAT YOU’LL DO

• Responsible for customer betas including installation, qualification, milestones, technical requirements, training and certification of local teams / customer
• Provides support to engineering and service products both at the factory and in the field
• Includes working in customer wafer fabrication sites / environments as required to fulfil the support function
• Creates and presents reports related to design, reliability, maintenance problems, SW bugs, projects and escalations to the relevant factory groups
• Creates and updates documentation for field service engineers and customers
• Support reported product issues by the field service engineers via problem reports
• Participates and leads as required Knowledge Management activities to share learning worldwide in order to expedite solutions, reduce repeat issues, escalations and improve cycle time closure
• Provides support to customer/users where the product is highly technical or sophisticated in nature
• Represents Lam by creating material and expertly presenting technical findings to the customer
• Can take place at the factory or in the field depending on the need
• Can include travel at short notice (24 hours)

There are certain working conditions and requirements for this role, requiring ability and willingness to:

• work in confined spaces, in cleanroom environments
• wear and function in full personal protective equipment
• work with chemical