Global Product Support Engineer at Applied Materials

Tainan, , Taiwan -

Full Time

Start Date

Immediate

Expiry Date

13 Mar, 26

Salary

0.0

Posted On

13 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Support, FMECA, Failure Analysis, Technical Product Manuals, Training Development, Power Distribution, System Control, Software Troubleshooting, Data Analysis, Cabling Technology, Networking Technology, Motion Operation, Substrate Transport Systems, Customer Engineering Notices, Internal Service Bulletins, Troubleshooting Guides

Industry

Semiconductor Manufacturing

Description

Develop new procedures and Best Known Methods (BKMs) to service new products. Contribute to the FMECA process. Participate in or own first chamber Build & Test in Apps lab. Solve issues, or work with Engineering to address issues identified. Work with Manufacturing to develop procedures and participate (if required) on New Product final test Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues. Participate in or own CAPA process. Conduct or facilitate Failure Analysis (FA) if needed Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals) Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required Collect process and qualification data to create product Best Known Methods (BKMs) Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class. Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations Overall experience with power distribution, system control, and software, such as experience with Bosch / Beckoff or other related capital equipment control system Experience with substrate (silicon wafer, glass, etc) transport systems Experience with motion operation / troubleshooting Experience with cabling and networking interconnect technology Software troubleshooting and data analysis a plus Toeic : 665+ above

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Responsibilities

The Global Product Support Engineer will develop procedures and Best Known Methods for servicing new products and contribute to the FMECA process. They will also work with Engineering and Manufacturing to address issues and develop training for Customer Engineers.