Global Product Support Engineer (Automation) at Applied Materials

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

10 Apr, 26

Salary

0.0

Posted On

10 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hardware, Semiconductor Capital Equipment, Robotics, Electro-Mechanical Systems, Automation, Field Service, Technical Documentation, FMECA, Data Analysis, Problem Solving, Cross-Functional Communication, Training, Installation Plans, Troubleshooting, Firmware Control Systems, Beta Site Testing

Industry

Semiconductor Manufacturing

Description

New Product Intro & Lab Builds Participate in / own first product build & test in SGP lab; support new product final test as required. Own beta site test plans and reporting; drive resolution with System and Design Engineering. Maintain knowledge of clean room etiquette and system processes, and be capable of performing field service on delivered systems Develop Installation Plans, Technical Product Manuals, Preventive/Corrective Maintenance procedures, and Troubleshooting Guides. Contribute to FMECA and ensure legacy corrective actions are integrated into new designs. Work with Documentation teams to publish high-quality procedures; collaborate with Engineering to resolve issues discovered in lab or field. Build initial training for new products and partner with Global Technical Training (GTT) to deliver and scale training (“train-the-trainer”). Participate in Engineering Design Reviews; ensure Lessons Learned and corrective actions are captured in design intent for new products. Experience: 2-4 years in hardware, semiconductor capital equipment, robotics/EFEM, or complex electro-mechanical systems. Automation, robot and substrate handling experience (SCARA/Cartesian arms, prealigners, end‑effectors) and integrating LPs and FOUP openers with substrate mapping and presence sensors Knowledge of Software control systems including Firmware control systems Install/startup, retrofit, maintenance documentation for complex systems FMECA, FA, CAPA or 8D methodologies Data collection/analysis for qualification and BKMs Reading schematics/prints; familiarity with robotics/handlers/EFEMs is a plus Strong cross-functional communication; able to explain complex topics simply Problem-solving using technical judgment and precedents; leads others on complex issues Drives outcomes across BU, supplier, and customer interfaces Ability to communicate with Internal and supplier resources Service/Field procedure writing Experience with beta site test plans and customer-facing escalations Prior training experience (GTT or equivalent “train the trainer”)

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Responsibilities

The Global Product Support Engineer will participate in new product builds and tests, develop installation plans, and create technical documentation. They will also contribute to engineering design reviews and ensure lessons learned are integrated into new designs.