Global Product Support Supervisor (all genders) at Lam Research

Villach, Carinthia, Austria -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

0.0

Posted On

12 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Team Leadership, Problem Solving, Customer Management, Technical Support, Project Management, Documentation, Field Readiness, Design Reviews, Quality Assurance, Multicultural Teamwork, Service Orientation, Semiconductor Systems Engineering, Training Development, Beta Testing, Escalation Management

Industry

Semiconductor Manufacturing

Description

Establishes and maintains lines of communication with design engineering and software development on design, reliability and maintenance issues. Ensures that engineers are current with the latest upgrades and/or new releases. Lead a team of Global Product Support engineers Manage to generate and release installation, maintenance, and upgrade procedures for new and existing hardware Establishes and maintains lines of communication with HW engineering and SW development on design, reliability, to solve product issues and production problems Resolve escalations and drive corrective actions with respective owners; Integrate common escalations into engineering programs to address recurring tool issues Ensure suppliers' quality performance for consistent and reliable products Conduct design reviews with cross-functional teams and stakeholders to establish requirements and assure proper resourcing for tool installs, field upgrades. Contribute to design reviews to resolve hardware escalations. Generate and release installation, maintenance, and upgrade procedures for new and existing hardware. Serve as the Single Point of Contact for field or regional technical hardware responses. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering Ensure successful implementation of FIF products and CIP retrofits, including coordination of unreleased hardware documentation Support field readiness deliverables and develop supporting documentation such as maintenance procedures and training materials Execute projects for product development/improvement, product quality, and customer support Support for new products and continuously improved Beta versions; Collect customer data and feedback during beta evaluations and report lessons learned Participate in program and product audits to ensure product safety and compliance Work with Technical Publications on documentation templates and processes for document release Frequent customer business visits Minimum of 7 years of related experience in semiconductor systems engineering with a higher education Electrical / Mechanical engineering or a related field; or equivalent experience >5 years field experience @ semiconductor supplier Excellent written/verbal communication, fluent in English, strong presentation skills Capable of structured problem solving (preferably using 8D/PSDMP methodology) Teamwork and ability to establish successful relationships in a multicultural environment with external and internal customers Customer management skills and possess experience in dealing with difficult work partners Service orientated and ability to work in a matrix environment Willingness to travel up to 40%

Responsibilities

The Global Product Support Supervisor establishes communication with engineering teams to address design and maintenance issues while leading a team of support engineers. They are responsible for generating installation and maintenance procedures and resolving product issues through collaboration with various stakeholders.