ABOUT CONVATEC

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit http://www.convatecgroup.com
The Global AWC Product Training Manager role is the link between the Global Marketing team and internal stakeholders. In this role you will be responsible for the delivery of the scientific and commercial narrative and evidence to position AWC products, in partnership with the Global Product Training Lead, Clinical Solutions Director, Core Brand & Innovation Teams. As a champion of the Wound Hygiene strategy, you will support the development and expansion of the platform to embed scientific education and portfolio selling within our commercial teams, including at the point of launch for new product development.
The Global Product Training Manager will work as part of a matrix organisation both at the global and local level, cross-functionally to ensure training events and materials are delivered on time in an engaging and effective manner. Training materials will be developed as part of train-the-trainer initiatives and also as direct-to-sales tools and educational resources.
There are no direct reports associated with this role at the time of hiring, however there will be the opportunity for mentorship of temporary/ junior roles within the team.

Internal commercial training and education:

• In collaboration with global brand leads, crystalise the portfolio value proposition as it relates to key brands, including pre-market activities for new product development.
• Lead the continued training of selected new product launches (ConvaVac/ ConvaFiber/ ConvaMatrix) to deliver impactful educational resources to local market leads via train-the-trainer activities, including in-person training events.
• Support glocalization of training content via translation of assets, aimed at improving the global reach of scientific and clinical product education. Ensure target enrolment and completion rates of mandatory training are met throughout the global salesforce.
• Provide technical and scientific support to local markets as it relates to product specifications, evidence and required information (eg for tenders).
• Deliver training to cross-functional AWC teams specifically designed to upskill the AWC organisation in delivering impactful customer talks, leveraging our scientific and clinical evidence.
• Build training content and tools to include and expand the promotion of the Wound Hygiene scientific narrative aligned to product education and new product launches.
• In partnership with the Sales Force Effectiveness Training team, leverage the Wound Hygiene scientific narrative in order to position the AWC portfolio and support the integration into the Convatec selling model

Internal commercial training and education:

• In collaboration with global brand leads, crystalise the portfolio value proposition as it relates to key brands, including pre-market activities for new product development.
• Lead the continued training of selected new product launches (ConvaVac/ ConvaFiber/ ConvaMatrix) to deliver impactful educational resources to local market leads via train-the-trainer activities, including in-person training events.
• Support glocalization of training content via translation of assets, aimed at improving the global reach of scientific and clinical product education. Ensure target enrolment and completion rates of mandatory training are met throughout the global salesforce.
• Provide technical and scientific support to local markets as it relates to product specifications, evidence and required information (eg for tenders).
• Deliver training to cross-functional AWC teams specifically designed to upskill the AWC organisation in delivering impactful customer talks, leveraging our scientific and clinical evidence.
• Build training content and tools to include and expand the promotion of the Wound Hygiene scientific narrative aligned to product education and new product launches.
• In partnership with the Sales Force Effectiveness Training team, leverage the Wound Hygiene scientific narrative in order to position the AWC portfolio and support the integration into the Convatec selling model.

External customer and KOL engagement:

• Support and deliver (where appropriate) impactful customer engagement sessions at conferences, congress, advisory boards and other customer-facing events.
• Build customer-facing educational resources aimed at promoting the clinical and scientific narrative of the AWC portfolio and brands. Leverage materials for global reach in key markets supporting with translation and glocalization.
• Support the Wound Hygiene HCP Partnership programme in collaboration with The Clinical Solutions & AWC Portfolio Director