Working hours: This role is available on a part-time, job-share or full-time basis.
Location: London
Closing date for applications: 19th August 2025

THE OPPORTUNITY:

We’re looking for an experienced and passionate customer champion with exceptional leadership and communication skills. As the Global Relationship Leader (GRL), you’ll work in our dynamic and fast paced London market customer relationship team. Working with customers at their c- suite and Risk Manager level (for large complex global customers), you’ll manage a portfolio of large, complex global clients. You’ll be responsible for driving the overall customer strategy including negotiating, conciliating, influencing, and collaborating to ensure complex and most valued customers are delighted.
As a resilient and strategic thought leader, you will effectively deliver the Zurich Commercial Customer Value Proposition and desired customer experience, maximising the acquisition and retention of business to meet set financial and operational targets.
Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

WHAT ARE WE LOOKING FOR?

• Extensive, relevant global and London market experience, ideally in a similar role, and have a good network or be able to establish one quickly to ensure we can leverage and develop those already strong relationships.
• Excellent communication skills to be able to influence, mediate, negotiate, and collaborate to adapt their style to the audience ensure customers are satisfied.
• Be a customer champion in understanding, building, and maintaining effective internal and external relationships.
• Customer obsessed, always looking for ways to provide a seamless solution and build best in class by being able to see the bigger picture. You will be naturally curious and be able to identify trends, strategies, and processes to continually improve how we service our portfolio of clients.
• Tenacity is key as is your resilience to make sure our clients are not only satisfied but view Zurich as their “first choice”.
  As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

WHO WE ARE:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.
With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.
We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.
If you’re interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great.

WHAT WILL YOU BE DOING?

• Whilst you’re targeted for both annual financial and operational targets, the role is so much more. Integral will be the stakeholder management – customer obsession, building, developing and maintaining strategic relations on a global basis for the Relationship Customer segment.
• Build and maintain a strong understanding and working relationship, embedding best practice and innovation with each customer in the personal portfolio.
• Adopt Customer Relationship Management Best Practice across personal portfolio, including execution of Customer Team Charter, regular data analysis of customer strategies and plans, adoption of core stewardship process, and maintain data integrity within Renewal Contract
• Identify, analyse and secure business development opportunities. Fully adhere to the appropriate Sales approach and adopt agreed format for pipeline management.
• Develop and maintain up to date “Whole Account View” as well as maintaining “oversight” of service delivery to the customer to ensure service expectations are fulfilled.
• Drive cross-sell opportunities across Zurich from within personal portfolio of customer and prospects. Develop relationships with key customer contacts at customers selected broker.
• Review, interpret and implement Sales & Distribution policies and strategy, to develop market focused initiatives aligned to wider strategy and objectives of the business unit.
• Build strong relationships with; senior leaders in the UK and globally, as well as with key customers and brokers to be able to negotiate optimal agreements and terms of business.
• Lead multi-channel Sales by managing the end-to-end individual objectives setting and performance management against agreed goals process.
• Review effectiveness of sales incentives and lead their implementation across the sales and distribution population.