QUALIFICATION AND SKILLS

• Experience of delivering within a Retail or Customer-driven environment.
• Highly proficient in MS Office 365 applications.
• Familiar with & proficient in retail math.
• Organized, efficient, self-motivated, solution-oriented individual.
• Works well as both team leader & team member.
• Ability to react to change.
• Excellent verbal/written communication & time management skills.
• Detail-oriented with strong follow-through.
• Strong leadership skills
• Ability to travel is required.
• Ability to develop strong relationships with peers and cross-functional business partners.
• Issue resolution experience
• POS and Payments experience preferable
• Strong execution skills
• Excellent team management skills

EXPERIENCE

• Retail store experience, preferably with a luxury brand.
• Multi store or corporate retail expedience leading stores in an operational role is a plus.
• SAP Retail & Oracle experience is a plus.
• POS and Payments experience preferable.
• End to end project management.
  Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
  Job Segment: Operations Manager, Project Manager, Oracle, Database, ERP, Operations, Technolog

JOB PURPOSE

Responsible for bringing consistency to and reducing complexity and inefficiency across global store operations through simplified store trainings, policies, procedures and systems; clearly defined store roles and responsibilities, consistent standards to deliver in-store service excellence and enhanced in store management controls.

RESPONSIBILITIES

• Engage with project teams to ensure a smooth transition of projects to BAU following agreed process.
• Regular communication to SLT and senior stakeholders on progress of global projects
• Ensure the Retail Training Team is provided with the necessary tools and content to deliver training to the wider global training team.
• Work closely with Retail teams to deliver operational ways of working (including documented process and systems where appropriate). on time and in a state capable of being implemented and trained.
• Work closely with IT to ensure retail changes are managed, prioritized and controlled effectively, and store technical solutions are fit for purpose and aligned to the customer experience/journey.
• Work collaboratively with cross-functional teams to drive and deliver end-to-end process controls and in store operational standards.
• Defining the operational processes and retail roles required to deliver back of house operations excellence in retail stores.
• Build and roll out global operational trainings, in line with the strategy and big brand moments.