Global Retention Senior Analyst at NielsenIQ

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analytics, Strategic Thinking, Root Cause Analysis, Client Retention, Stakeholder Management, Data Translation, Consulting Skills, Commercial Acumen, Analytical Projects, Win-Back Initiatives, FMCG Analytics, Communication Skills, Numerical Skills, Risk Assessment, Influence Decisions

Industry

Software Development

Description

Job Description As a key member of the Global Customer Success team, the primary role of the Global Win‑Back Analyst is to deliver analytical and strategic value through win-back initiatives as part of the organization’s client partnership strategy. This role partners closely with global and regional stakeholders and Consultant to define and deliver against the win‑back insight agenda. The Global Win‑Back Analyst is responsible for providing leadership in strategic analyses to ensure successful recovery and long-term client retention. Responsibilities You will : Key responsibility is to drive win-back initiatives, client satisfaction and build collaborative relationships with key stakeholders via analytical strategic projects. Specific responsibilities include: · Lead the analytical pipeline of win‑back initiatives, ensuring a structured and trusted-advisor approach · Define and execute the strategic win‑back analytical agenda, aligning outputs with client business priorities · Translating complex data into actionable recommendations · Provide leadership on strategic analyses to diagnose root causes of churn and identify recovery opportunities · Re‑establish client value by articulating impact, ROI, and long‑term partnership opportunities · Partner with internal teams to ensure consistent execution and accountability across regions · Support the development of best practices, playbooks, and frameworks for sustainable win‑back success A little bit more about you You are a strategic thinker who uses data to inform clear points of view and influence outcomes. Confident in working with complex datasets, you translate analysis into focused recommendations and are comfortable challenging established thinking when evidence supports a better path. You operate comfortably at a global and regional level, connecting high-level trends to tangible business implications. You thrive in change and ambiguity, bringing curiosity, structure, and decisive thinking to complex win-back and recovery scenarios. You are effective both independently and in collaboration, able to prioritize workstreams and drive progress across senior stakeholders. Qualifications · 5+ years of experience in an FMCG analytics environment, carrying out data analytics · Strong communications skills, with the ability to work, write and speak in fluent English · Confident and engaging personality. You embrace diversity, and can make and build connections with people with a wide range of backgrounds, experiences and personalities and located across the globe · Strong analytical mind and excellent numerical skills proven by relevant experience at Nielsen and/or other FMCG company · Experience on data analysis and client management/servicing with commercial acumen to deal with key day-to-day stakeholders · Strong strategic mindset, with the ability to identify root causes, assess risks, and define recovery or growth opportunities · Proven consulting skills, including the ability to challenge thinking, influence decisions, and navigate complex or high‑pressure situation What we offer A dynamic work environment with opportunities to engage with local and global companies. Flexible working hours and hybrid work options. Comprehensive onboarding and internal training programs. Access to learning platforms. Staff and team events. #LI-hybrid-LN Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies. About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Responsibilities

The primary role involves delivering analytical and strategic value through win-back initiatives as part of the client partnership strategy, partnering closely with global and regional stakeholders. Key responsibilities include leading the analytical pipeline for win-back initiatives, defining the strategic analytical agenda, and translating complex data into actionable recommendations for client recovery.