Mandarin Oriental is looking for a Coordinator to join our Global Sales Excellence team at the London Corporate Office.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
About the job
The Global Sales Excellence Coordinator will be responsible supporting specific project-related tasks to drive sales effectiveness and enablement, currently performed by the Global Sales Excellence Team. S/he will support the team with ongoing projects to free up time for new, value-added projects to drive Commercial Leadership & Excellence for Global Sales and Property Sales.
Additionally, the Global Sales Excellence Coordinator will play a crucial role in the successful relaunch and maintenance of the Fan Club Program.
Aligned with our 10-year strategy, there are significant new projects and initiatives to embark upon for which additional support is needed.
As a Global Sales Excellence Coordinator, you will be responsible for:

Sales Team Effectiveness: 20%

• Support annual NAL process
• Support annual MwMO (Global Sales Calendar) creation, publishing, participant & budget tracking, reporting and evaluations (annual creation, daily administration)
• Support Trade Marketing Manager to drive sales effectiveness

Revenue Tracking & Data Hygiene: 15%

• Support quarterly revenue reconciliation for Global Sales Team
• Identify root causes for lacking data hygiene in HMS (quarterly)

Operational Excellence/Administrative Support: 15%

• Assist with sales training registrations, venue coordination, sales training evaluations and recharges (daily during project)
• Support Tai Pan Club incl. participant qualification, event planning and coordination (daily during project)
• Maintenance/enhancement of Sales Central page (monthly)
• Support Director, GSEx with admin tasks including expense reports, data analysis, ad hoc projects (daily)
• Budget Management (weekly)

Sales Excellence: 50%

• Coordinates Fan Club Program including membership maintenance, sales systems updates, and web content management

Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you

Please refer the Job description for details