We are seeking a dynamic and experienced Systems + Process Manager in the Global Technology team manager.

YOUR SKILLS AND EXPERIENCES

• Bachelor’s degree in Information Technology, Business Administration, or a related field. Master’s degree is a plus.
• Minimum of 5 years of experience in product management, portfolio management, or a related role.
• Experience in forwarding/logistics or related industries e.g. consumer essential.
• Proficiency in supply chain and order management processes.
• Strong leadership and team management skills.
• Analytical and problem-solving skills as well as excellent communication and interpersonal skills.
• Proven ability to manage multiple projects and priorities simultaneously.
• Proficiency in project management tools and methodologies and a deep understanding of business processes and IT.

YOUR ROLE

You will be responsible for managing a portfolio of IT products and solutions in order management, leading cross-functional teams, and ensuring the successful delivery and operation of applications for business users. This role requires a strategic thinker with strong leadership skills and a deep understanding of IT and business processes.

YOUR RESPONSIBILITIES

• Oversee the entire lifecycle of Order Management IT products and solutions, from ideation to retirement.
• Lead and mentor cross-functional teams, including IT, business analysts, developers, and other stakeholders.
• Ensure timely and within-budget delivery of IT solutions that meet business requirements.
• Deliver 2nd level user support, service requests and incident manage
• Collaborate with business users and stakeholders to understand their needs and translate them into technical requirements.
• Track and report on the performance of IT products and solutions, ensuring they meet established KPIs and SLAs.
• Identify opportunities for process improvements and implement best practices to enhance efficiency and effectiveness.
• Identify and mitigate risks associated with IT projects and operations.