Posted Date
7/04/2025
Description
The GSIC Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to prevent, monitor and respond to incidents.

Citi Security and Investigative Services (CSIS) has a mission to protect Citi’s employees, assets and clients, and consists of the following anchors:

• Crisis Management
• Executive Protection
• Intelligence
• Investigations
• Investigative Policy & Independent Review
• Operations
• Security

CSIS Global Security and Intelligence Centers:
CSIS has three main GSICs located in Tampa, London, and Singapore. All CSIS GSICs are responsible for the execution of four core programs, including:
CCTV/Alarm Monitoring and Response – provide comprehensive physical security monitoring for threats to the firm’s assets, employees, and customers. GSICs monitor the access control system, intrusion detection and panic alarm systems for threats and use the systems and CCTV systems to initiate and coordinate a security response to security and safety incidents or crisis events. Threat Monitoring – execute disruptive, targeted and executive threat monitoring plans following the CSIS Intelligence Threat Monitoring Procedures. GSICs also engage and leverage the CSIS Strategic Intelligence team to enhance situational awareness of threats to Citi facilities and people, as well as context when dealing with disruptive events or crises. Workplace Violence Monitoring and Response – GSICs execute the CSIS verbal threats and workplace violence programs and serve as the primary intake utility for reporting of security threats and incidents by Citi employees, contractors and other stakeholders. GSICs record all incidents managed and produce ongoing and final reports on significant incidents. Traveler Assistance – GSICs execute the CSIS Traveler assistance program. This includes implementing travel risk management procedures to restricted destinations with guidance from the relevant security manager or Security Head of Cluster. This also includes monitoring travel to high-risk destinations and provide support and to account for travelers in the event of a disruptive safety events.
GSICs also provide Incident Response support to security managers and the CSIS Crisis Management Team.
GSICs utilize approved mass-call solutions to provide instant notification of threats and response guidance to employees impacted by security and safety events.
This GSIC Manager role will be based in Tampa and report directly to the Global GSIC Director.

Responsibilities:

• Manage and execute Global Security and Intelligence Center operations inclusive of four key processes: CCTV/ alarm monitoring and response; disruptive, targeted, executive threat intelligence monitoring and response; workplace violence program; and traveler assistance program.
• Manage and coach multidisciplinary and cross-functional team, inclusive of direct employees and non-employees. This includes ensuring GSIC team members consistently execute current operating procedures for monitoring and response.
• Maintain effective interaction models with all CSIS Anchors to ensure timely, clear and crisp escalation and coordination for security and crisis management response.
• Collaborate with CSIS Project Management and Technology (PM&T) with the business requirements and processes that need to be supported to enable PM&T to identify technology and systems to support the function of the GSIC.
• Support Risk and Controls and Transformation as well as to ensure all necessary approvals are in place for cross border data transfer and for data privacy considerations for all instances of the GSIC and Regional Control Rooms.
• Maintain Key Performance Indicators as per the guidance of Security Policy and Governance, Intelligence Governance, and Business Analytics and Data Governance to report the productivity and risk management of the GSICs.
• Coordinate the execution of appropriate training and establish oversight and supervision of the function commensurate with the criticality of the function, the distributed nature and round-the-clock nature of the operations.
• Develop and implement guidance and governance around the engagement with local enforcement and government agencies in the various jurisdictions in which Citi operates.
• Source and manage GSIC vendors and monitor KPIs, vendor-employee performance and training.

Required Qualifications:

• 10+ years of relevant experience, with at least 3 years in a management role.
• Established experience in security operations required.
• Experience working or managing a security center involved in mission sets to include CCTV monitoring/Response, Intrusion detection systems response, escalation and reporting.
• Familiarity with banking security regulations and compliance standards.
• Background in corporate security or critical infrastructure protection.
• Experience coordinating with law enforcement and intelligence agencies.
• Strong knowledge of threat assessment and risk management strategies and familiarity with protective intelligence, Experience leading high-stakes incident and crisis response.
• Effective communication and coordination skills for cross-functional teams (IT, legal, compliance and risk management).
• Knowledge of physical security and geopolitical risks affecting Citi’s global operations.
• Ability to provide professional briefing to executives, stakeholders, peer institutions and government agencies for threat intelligence sharing. military, law enforcement, or intelligence experience can be an asset, especially in protective security or counter-threat operations.

Desired Qualifications:

• Extensive experience managing a Security Operations Center (SOC) or equivalent, including threat monitoring, incident response and real-time threat management.
• Deep background in security technologies, including access control systems, surveillance and threat detection systems such as CCTV and Intrusion Detections Systems.
• Crisis response experience, coordinating with cross-functional teams and stakeholders to minimize the impact of incidents.

Education:

• Bachelor’s degree, preferably in Security Management, Criminal Justice, Risk

Management, International Relations or a similar field

• Master’s Degree preferred

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MOST RELEVANT SKILLS

Please see the requirements listed above.
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OTHER RELEVANT SKILLS

For complementary skills, please see above and/or contact the recruiter.
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• Manage and execute Global Security and Intelligence Center operations inclusive of four key processes: CCTV/ alarm monitoring and response; disruptive, targeted, executive threat intelligence monitoring and response; workplace violence program; and traveler assistance program.
• Manage and coach multidisciplinary and cross-functional team, inclusive of direct employees and non-employees. This includes ensuring GSIC team members consistently execute current operating procedures for monitoring and response.
• Maintain effective interaction models with all CSIS Anchors to ensure timely, clear and crisp escalation and coordination for security and crisis management response.
• Collaborate with CSIS Project Management and Technology (PM&T) with the business requirements and processes that need to be supported to enable PM&T to identify technology and systems to support the function of the GSIC.
• Support Risk and Controls and Transformation as well as to ensure all necessary approvals are in place for cross border data transfer and for data privacy considerations for all instances of the GSIC and Regional Control Rooms.
• Maintain Key Performance Indicators as per the guidance of Security Policy and Governance, Intelligence Governance, and Business Analytics and Data Governance to report the productivity and risk management of the GSICs.
• Coordinate the execution of appropriate training and establish oversight and supervision of the function commensurate with the criticality of the function, the distributed nature and round-the-clock nature of the operations.
• Develop and implement guidance and governance around the engagement with local enforcement and government agencies in the various jurisdictions in which Citi operates.
• Source and manage GSIC vendors and monitor KPIs, vendor-employee performance and training