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Global Security Operations Center (GSOC) Manager at Whirlpool Corporation - Canada
Benton Harbor, Michigan, United States -
Full Time

Start Date

Immediate

Expiry Date

23 Mar, 26

Salary

0.0

Posted On

23 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Team Management, Policy Development, Risk Assessment, Incident Reporting, Data Management, Emergency Response, Analytical Skills, Decision-Making, Vendor Management, Law Enforcement Liaison, AI Experience, ServiceNow, Everbridge 360, Operational Leadership, Drill Coordination, Global Risk Awareness

Industry

Manufacturing

Description
Your responsibilities will include Build and manage a high-performing team of GSOC Operators, Analysts, and Dispatch Officers. Build and oversee policies and procedures for all monitoring, reporting, emergency response, and administrative duties. Build processes to identify and maintain awareness of global risk trends. Ensure the review of internal Security Incident Reports, assessing risk, escalating for further action, and documenting according to standardized processes. Prepare written reports and metrics. Develop and maintain procedures in partnership with the Manager of Protective Services. Coordinate drills to ensure readiness and test processes. Bachelor's degree. 8+ years combined experience in public or private security and intelligence. 3+ years of experience as a lead/leader within a 24/7 Operations Center environment. Experience with Everbridge 360 (or similar)/Virtual Command Center. Experience with ServiceNow. Experience and comfort with AI (process automation, ChatBots, AI Agents, etc.). Experience managing vendors and/or outsourced staff. Experience liaising with law enforcement & intelligence agencies. Analytical and decision-making skills; ability to operate under pressure. Comfortable with data management platforms (PowerBI, Looker Studio, Tableau).

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Responsibilities
The GSOC Manager will build and manage a high-performing team while overseeing policies and procedures for monitoring and emergency response. They will also prepare reports, assess risks, and coordinate drills to ensure readiness.