Zweigstelle
Geneva
Eintrittsdatum
03.03.2025
Arbeitszeiten
100%
Art des Arbeitsvertrags
Consultant
Stellenangebot teilen
Teilen
Linkedin
Twitter
Facebook
Description

• Answer customer emails and telephone calls in a polite and courteous manner.
• Remain calm and polite when faced with customers who are annoyed by IT issues.
• Analyze situations reported by customers to determine if the impact is minor, medium, high, or critical, in order to define the priority of case handling.
• Fully document tickets to ensure they contain pertinent and up-to-date information.
• Resolve customer problems when time and technical constraints permit.
• Document solutions in the knowledge base.
• Ensure proper follow-up and communication with customers in a timely manner