JOINING ARUP

Arup’s purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world.
We have an opportunity for someone to join our new and expanding Global Service Desk team. As a global service desk analyst, you will support the design, transition, operation and continuous improvement of services across our Digital Technology Group.
Providing end-user technical and administrative support through multiple communication channels, you will work as part of global support team to help ensure our Arup colleagues and external customers experience the best provision of Digital Technology services and underpinning the value they provide.
The role will form part of a diverse and highly skilled team, providing global operational support services, as we drive forward new innovative solutions to make our service the best it can be, challenging new ways of working and really driving continual improvement with our customer needs at heart.

• Fluent English written/verbal communication skills with both non-technical and technical audiences.
• Some experience providing end user support services in a technical environment. You should be comfortable using IT service management/service desk software (preferably ServiceNow). Knowledge and support experience for Microsoft Office suite of applications and collaboration tools (Office 365, Microsoft Teams, etc.)
• Strong analytical and technical skills supported by excellent written and verbal communication, applying effective troubleshooting procedures to help resolve end user queries
• Can communicate clearly via telephone, email, or webchat and display strong listening skills to fully understand a customer’s issues and needs
• Exceptional interpersonal skills and end user engagement, including teamwork, collaboration and facilitationNot ready to apply just yet, or have a few questions? Please email Kat.Falepau@arup.com