Company
thyssenkrupp nucera offers world-leading technologies for high-efficiency electrolysis plants. The company has extensive in-depth knowledge in the engineering, procurement, and construction of electrochemical plants and a strong track record of more than 600 projects with a total rating of over 10 gigawatts already successfully installed. With its water electrolysis technology to produce green hydrogen, the company offers an innovative solution on an industrial scale for green value chains and an industry fueled by clean energy a major step towards a climate-neutrality.
www.thyssenkrupp-nucera.com

As the Global Service Officer (IT), you will be responsible for the seamless operation and provision of IT services across all international locations. The focus will be on engineering software. This role involves ensuring high service availability, providing user support, and optimizing service delivery.

Tasks are the following:

• Overseeing the provision and support of software applications.
• Developing and implementing a comprehensive support concept for users.
• Monitoring and ensuring compliance with Service Level Agreements (SLAs).
• Coordinating and communicating with software vendors.
• Procuring and managing software licenses.
• Collaborating with IT infrastructure teams to continuously improve service quality.
• Managing IT service projects and initiatives on a global scale.
• Providing detailed reports and analyses on service performance for IT management.