Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Global Software Support Engineer at Applied Materials

Santa Clara, California, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jan, 26

Salary

0.0

Posted On

11 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Software Support, Troubleshooting, Customer Interaction, Requirements Analysis, Software Testing, Project Management, Training, Engineering Collaboration, Problem Solving, Quality Assurance, Documentation, Team Leadership, Consensus Building, Technical Expertise, Customer Training, Bug Analysis

Industry

Semiconductor Manufacturing

Description

Manage customer expectation and issues with software releases providing a prioritized list of requests to business unit per platform. Independently learn and investigate customer's high value problem (HVP), systematic bug or systematic software failures. Troubleshoots a variety of difficult software problems and interface with engineering teams to improve product quality. Interfaces with external customers for requirements analysis and schedule. Manage software proliferation at customer sites. Deliver software implementations and manage customer to achieve project objectives. Performs customer specific software testing and analysis on bugs and enhancements. Track software performance and quality at external customer sites. Provide on-going training to customers and customer engineers (CE) for technical products and systems issues. Deliver updates and reports to managers, partners and peers. Assist in training junior level engineers in departmental procedures, corporate procedures, and detailed product operation. Lead work groups and troubleshooting forums. Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements Explains difficult or sensitive information; works to build consensus

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

Manage customer expectations and issues with software releases while providing prioritized requests to the business unit. Troubleshoot difficult software problems and interface with engineering teams to improve product quality.