Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Global Sr. Service delivery Manager at Vodafone United States

Giza, Giza, Egypt -

Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

0.0

Posted On

11 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Delivery, Leadership, Excel, Power BI, Analytical Thinking, Strategic Thinking, ITIL v4, PMP, PRINCE2, Agile Frameworks, Programme Management, Business Continuity Planning, ITSM Tools, Communication, Negotiation, Stakeholder Management

Industry

Telecommunications

Description

This role focuses on operational excellence, customer experience, and strategic alignment while driving transformation initiatives and embedding Agile practices across global teams. The individual will act as the primary point of accountability for service performance, governance, and continuous improvement programmes leveraging automation and analytics. Manage four service towers: Connectivity & UC, Technical, Mobility & Enablement. Monitor KPIs, TNPS, and customer satisfaction metrics; implement improvement plans. Oversee service transition, product onboarding, and change management. Drive revenue and cost control, commercial strategy, and contract negotiations. Manage budgets, stakeholder relationships, and vendor partnerships. Ensure compliance with ISO standards and governance frameworks. Lead global incident and problem management, mitigating risks and ensuring business continuity. Champion digital platforms, automation, and Agile ways of working across teams. 10+ years' experience in global service delivery with strong leadership skills. Advanced proficiency in Excel and Power BI; strong analytical and strategic thinking. Certified in ITIL v4, PMP or PRINCE2, and Agile frameworks (e.g., SAFe, Scrum). Skilled in programme management, business continuity planning, and ITSM tools (Jira, ServiceNow, etc.). Excellent communication, negotiation, and stakeholder management skills. Knowledge of enterprise solutions, compliance frameworks (GDPR), and financial regulations.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The role focuses on operational excellence, customer experience, and strategic alignment while managing service performance and continuous improvement programs. The individual will oversee service transition, product onboarding, and change management across global teams.