Global & Strategic Portfolio Account Manager at PayPal

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

20 Mar, 26

Salary

0.0

Posted On

20 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Customer Satisfaction, Sales Quotas, Revenue Retention, Negotiation, Prospecting, Cross-Functional Coordination, Merchant Operations, Risk Mitigation, Strategic Relationships, Customer Onboarding, Contract Management, Feedback Monitoring, Upselling, Churn Mitigation, Pipeline Management

Industry

Software Development

Description

Manage day-to-day operational merchant relationships, addressing questions and involving support as needed. Support Account Manager with operational and administrative tasks to ensure account success. Coordinate with Onboarding Manager, Solutions Architect, and Engineering team for smooth customer onboarding and integration. Drive net new business prospecting and support Account Manager's prospecting efforts. Monitor account health, adoption, and customer satisfaction through feedback and usage tracking. 5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. Is accountable for a portfolio of Merchant accounts and partners with the AM on strategic relationships, positioning themselves as an additional trusted advisor. Partner with the Account Manager to identify new logos & expansion opportunities through strategic prospecting and drive them through the sales cycle. Negotiate and manage complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes. Drive revenue retention, upsell, and cross-sell opportunities, consistently achieving sales quotas and exceeding KPIs. Anticipate future merchant needs through deep insights, research & preparation, so as to foster executive-level alignment and long-term partnership opportunities. Oversee ongoing merchant operations, coordinating cross-functional teams to ensure seamless onboarding, integration, and positive experiences exceeding our merchant's expectations. Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction & success Drive merchant retention, including churn mitigation / negotiation, and renewal processes. Coordinate cross-functional teams to deliver results in line with account plans and strategy, ensuring excellence in execution. Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes. Build strong partnerships with internal and external stakeholders to maximize impact and ensure alignment of technical and commercial goals.

Responsibilities

Manage day-to-day operational merchant relationships and support the Account Manager with various tasks to ensure account success. Drive new business prospecting and monitor account health to enhance customer satisfaction.