Global Support Center Manager at Pure Storage

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

21 Mar, 26

Salary

0.0

Posted On

21 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Global Security Operations, Incident Response, Emergency Planning, Team Management, Vendor Management, Communication Skills, Security Monitoring, Threat Analysis, Training Development, Policy Compliance, Risk Mitigation, Operational Readiness, Security Systems, SOP Development, Security Briefings, Cross-Functional Collaboration

Industry

IT Services and IT Consulting

Description

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE You will be the dedicated Global Support Center Manager, responsible for the 24x7 operations and strategic management of our dual physical security support centers located in Santa Clara, CA, and Bangalore, India. This critical role ensures the highest level of security and safety for our employees, contingent workers, and assets worldwide by leading security monitoring, global threat analysis, and incident response. You will lead, mentor, and train the support center team while acting as a vital link between security operations, senior leadership, and cross-functional partners (HR, Facilities, IT) to proactively mitigate global security risks. WHAT YOU'LL DO Lead Dual Global Security Operations: Oversee the day-to-day operations of both the Santa Clara, US, and Bangalore, India Security Support Centers, ensuring efficient and effective 24x7 response to alarms, global incidents, and daily security tasks. Manage Team Readiness and Development: Lead, train, and mentor the contracted physical security support center team, developing and conducting training programs, quizzes, and scenarios to ensure ongoing operational readiness and technical proficiency on new security systems and protocols. Drive Incident Response and Continuity: Develop and maintain Support Center Standard Operating Procedures (SOPs) for responding to global incidents, initiate emergency procedures and mass communication during security breaches or disasters, and support investigations with recommended corrective actions. Maintain Systems and Policy Compliance: Regularly audit security systems (Access Control, IP cameras) and protocols to maintain compliance with corporate standards, and develop/implement physical security policies, ensuring analyst adherence through audits and reporting. Provide Strategic Intelligence: Monitor and report on global security incidents that could affect company personnel or operations, providing detailed security briefings and scheduled activity updates to Physical Security management and senior leadership. WHAT YOU BRING GSOC/Support Center Leadership: Minimum of three years of proven supervisory experience managing a Global Security Operations Center (GSOC) or similar physical security management role in a fast-paced, global 24x7 environment. Global Security Operations Expertise: Strong knowledge of managing and operating enterprise security systems, including Access Control Software and IP camera systems, and familiarity with security incident management and global risk monitoring platforms. Emergency and Risk Planning: Demonstrated ability to develop, implement, and maintain emergency response plans and security procedures, including the authority to initiate critical mass communications during security or safety emergencies. Team and Vendor Management: Experience supporting security vendors and partners to ensure service level agreements are met and appropriate staffing levels are maintained for continuous, effective security coverage. High-Stakes Communication: Excellent verbal and written communication skills with the capacity to deliver detailed security briefings to senior leadership and handle/de-escalate high-pressure security situations effectively. We are primarily an in-office environment and therefore, you will be expected to work from the Bangalore, India office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave. WHAT YOU CAN EXPECT FROM US: Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers. Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area™, Fortune's Best Workplaces for Millennials™ and certified as a Great Place to Work®! Pure Team: We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information. ACCOMMODATIONS AND ACCESSIBILITY: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview. OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM: We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. JOIN US AND BRING YOUR BEST. BRING YOUR BOLD. BRING YOUR FLASH.

Responsibilities

The Global Support Center Manager oversees the 24x7 operations of security support centers in Santa Clara and Bangalore, ensuring effective incident response and security monitoring. This role also involves leading and training the support center team while collaborating with various departments to mitigate security risks.