Project role:
Global Support Specialist Technical Support
Scope and range:
1 FTE needed during the period Juni 2025 – Dec 2025

SKILLS AND EXPERIENCE REQUIRED:

• Active Directory, EntraID and Intune.
• Clients and servers with different versions of Windows as operating system
• MS Office
• Printers and print management
• Mobile telephony and mobile devices/tablets
• Manage and troubleshoot computers via remote control software.
• Lead/participate in projects
• Knowledge of the paper industry and production-related IT function is meritorious.
• Lead/participate in a test plan
• Have basic knowledge of IT
• Be familiar with methods, models and frameworks applied within Billerud
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Experience in Technical Support. Experience from troubleshooting computers and servers in a network environment. You must be able to put yourself in the user’s situation in a professional and educational way. In addition, you must be service-oriented, social and accommodating. Sometimes it can be fast-paced and high-load, so you must be stress-resistant, able to make quick decisions and be able to prioritize

• High sense of service
• Responsible
• Stress resistant
• Flexible,
• Ability to take initiative
• Ability to prioritize
• Can work as effectively independently as in a team
• Multitasking
• Documentation skills
• You express yourself well both orally and in writing, both in Swedish and in English
• Change & Improvement mindset
• Good communicator and find it easy to create and maintain good relationships

ROLE DESCRIPTION AND OBJECTIVES:

• Receive and handle cases that come via the relevant support group as well make sure that our users use the right way to get proper support and be a promoter / face of IT towards the business.
• Prioritize and categorize cases based on the relevant priority matrix.
• Visit the users on the site who need support where remote control from the service desk does not work or is sufficient and convey cases to others in 2-line and to 3-line units within IT where our service frames run out.
• Order computers, telephones and accessories for the local IT warehouse as well as for the common functions from our standard range.
• Deliver hardware to the users and our common functions on each site.
• Prepare computers and install programs and accessories.
• Document cases in the Knowledge database and in the case management system for both end users and IT resources
• As an Onsite technician, you contribute to ensuring that the volumes at each site are within the expected service level
• Work with logging of incidents and service requests to be able to make good analyses and targeted interventions through good data.
• Ensure that we have accurate records through active record keeping
• Work as cost-effectively as possible for the same service and results regardless of site. Work actively with improvement work
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KEY RESPONSIBILITIES OF THIS ROLE:

Experience in Technical Support. Experience from troubleshooting computers and servers in a network environment. You must be able to put yourself in the user’s situation in a professional and educational way. In addition, you must be service-oriented, social and accommodating. Sometimes it can be fast-paced and high-load, so you must be stress-resistant, able to make quick decisions and be able to prioritize

• High sense of service
• Responsible
• Stress resistant
• Flexible,
• Ability to take initiative
• Ability to prioritize
• Can work as effectively independently as in a team
• Multitasking
• Documentation skills
• You express yourself well both orally and in writing, both in Swedish and in English
• Change & Improvement mindset
• Good communicator and find it easy to create and maintain good relationships.