Requisition ID: 231095
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Scotiabank’s Global Systems Operations Centre (GSOC) is a unique area which spans the bridge between development/project support and providing production services. The key elements of the area focus upon the development and maintenance of operational aids such as output management, code control, and automation of application balancing as well as environment builds and application testing and are key to the continued success and achievement for both batch and online availability targets.
Reporting to a Senior Manager, Global Systems Operations, you are a part of a team that’s responsible for the consistent delivery and completion of Domestic & International Production batch processing and service and infrastructure monitoring. This include maintaining service to 1000+ domestic branches & 3000+ International branches. We process 65,000+ jobs daily across 200+ applications in 55+ countries. You will be expected to be a part of the teams’ rotational on call duties and, when required, be a part of project deployments in the evenings or weekends.

IS THIS ROLE RIGHT FOR YOU?

• You are eager to perform infrastructure, application, and batch monitoring by using best of breed workload automation & monitoring tools to ensure operational risk is mitigated to prevent service outages and monetary impact to the bank.
• You thrive on consistently meeting and/or exceeding user expectations pertaining to the delivery of critical Canadian & International online and batch processing through the provision of first-line technical support activities.
• When called upon, you want to play a vital role in system recovery; expedient service restoration; and as well, data security & code promotions.
• You thrive in providing technical support to various user groups and/or acts as a liaison between various competing interests in the timely processing and completion of high-profile project implementations.
• You are fine with rotational work shifts in a 24x7 operations environment, including days, evening, overnights, weekends & banking + statutory holidays. Staff members can be asked to work three 12-hour shifts per week on a rotating basis of days and nights (Including one weekend per month).

DO YOU HAVE THE SKILLS THAT WILL ENABLE YOU TO SUCCEED IN THIS ROLE?

• You have excellent communication (verbal & written) skills to ensure incidents/problems are understood and documented accordingly.
• You have at least 2+ years of hands-on technical working experience in an IT operations-based environment.
• You have at least 2+ years of hands-on technical working experience with Workload Automation Tools (e.g., CA7 Scheduler [Broadcom/formerly CA]; AutoSys [Broadcom/formerly CA]; SysAdmiral [Tidal], Control-M [BMC], AS400//iRobot [IBM]).
• You have at least 2+ years of hands-on technical working experience in performing an Initial Program Load (IPL) on an A/400 iSeries environment.
• You have hands-on working experience in the use of an IT ticketing system that spans incident management, problem management & knowledge management (Service Now etc.).
• You possess working knowledge of monitoring tools like SMURF, Dynatrace, Splunk, IBM AQA-Synthetic Transaction Monitor (STM).
• You can demonstrate working knowledge with Endevor, TSO, JCL, IMS, CICS, AIX.
• You can function in a fast-paced, high-pressure environment.
• You can adapt to change in process/procedure to accommodate our customers while focusing on risk mitigation and customer service.
• You have excellent organization and time management skills with the ability to manage multiple problems from simple to complex concurrently.
• Post-secondary education in Computer Science, Information Systems, or in a related field.