Global Technical Support Engineer at Stannah

Andover, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

0.0

Posted On

23 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Installation, Maintenance, Training, Collaboration, Problem-Solving, Engineering, Product Development, Prototyping, Testing, Communication, Customer Service, Cross-Cultural Work, Time Zone Management

Industry

Industrial Machinery Manufacturing

Description

Company Description Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence. Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services. Job Description Global Technical Support Engineer Jobs in the UK at Stannahs Dedicated Homelift Business – Join Our Team! Stannahs Dedicated Homelift Business have an exciting opportunity for a Global Technical Support Engineer to join the Homelift Technical Support function, supporting UK operations and our global distributor network. This role will involve providing high-quality technical support and troubleshooting for Homelift products, supporting installers and distributors, delivering installation and maintenance training, and working closely with engineering teams on new product development, prototyping, and testing. As the Global Technical Support Engineer, you will work 39 hours, Monday to Thursday 08:00 to 16:45, Friday 08:00 to 15:45 . This role is offered on a permanent contract. This is a great opportunity for a technically skilled engineer who enjoys problem-solving, training others, and working collaboratively across departments and international boundaries within a growing global business. To be successful as a Global Technical Support Engineer, it is essential that you have previous experience in a technical support role, within the Homelift or lift related industry. Experience delivering training in classroom and on-site environments would be highly desirable. Global Technical Support Engineer Responsibilities: Provide technical support and troubleshooting to UK installers and global distributors Follow established technical support procedures, best practices, and protocols Deliver installation and maintenance training to UK installers and distributors Support distributor onboarding, performance monitoring, and ongoing technical assistance Collaborate with engineering and product teams on prototyping, testing, and new product introductions Please see the full job description here: Homelift Technical Support Engineer Job Description Qualifications Global Technical Support Engineer Requirements: Previous experience in a technical support role, ideally within the Homelift or related industry Strong understanding of installation and maintenance processes Experience delivering technical training in classroom and on-site settings Ability to work effectively across different cultures and time zones Additional Information If you have previous experience working as a If you have previous experience working as a Global Technical Support Engineer, Technical Support Engineer, or a similar technical engineering role, and are looking for a Technical Support Engineer job in the UK, please click the “apply now” button or contact us for further information. Benefits Include: Market Aligned Salary, paid on a monthly basis Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits 25 days holiday, plus bank holidays Holiday scheme to buy extra days’ annual leave Pension Scheme. Matched contribution/salary sacrifice SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more Life Assurance Scheme Long Service award scheme, with holiday benefit Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more Employee Assistance Programme. A workplace initiative to support and enhance well-being Enhanced maternity and paternity provision Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community! We reserve the right to close this vacancy early if we receive high numbers of applications for the role. Appropriate right to work must be held by applicants. Sponsorship is not available. Business Division: Stannah's Dedicated Homelift Business Employment Type : Permanent Referral Bonus: No

Responsibilities

The Global Technical Support Engineer will provide technical support and troubleshooting for Homelift products, assisting installers and distributors. They will also deliver training and collaborate with engineering teams on new product development.