Global Technology Engineer - technical support Cinema at Barco

Madrid, Community of Madrid, Spain -

Full Time

Start Date

Immediate

Expiry Date

20 Mar, 26

Salary

0.0

Posted On

20 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Service, Troubleshooting, CRM Management, Electronics Troubleshooting, Video Equipment, Network Configuration, Salesforce CRM, AV Projection Equipment, Communication, Team Collaboration, Attention to Detail, Flexibility, Problem Solving, Adaptability, SLA Management

Industry

technology;Information and Media

Description

What’s the opportunity? Are you passionate about delivering exceptional customer experiences in a global environment? Join our Service team and help us provide a true “red carpet” experience for cinema customers worldwide. As a Global Technology Engineer, you’ll play a key role in ensuring smooth operations and resolving technical challenges with professionalism and care. What you’ll do: Provide first-class support to cinema customers and partners via our Service Desk, projecting a professional image in all phone and email interactions. Troubleshoot technical issues remotely for customers, technicians, and partners. Investigate and resolve logged cases in line with SLA commitments. Manage and respond to customer cases through our CRM system. Create and process parts orders to ensure timely delivery of replacement components. Collaborate with your team members and supervisor to diagnose complex issues. Escalate issues when necessary to guarantee fast and effective resolution. Monitor customer configurations proactively to prevent potential issues. Your Profile We’re a fast-paced, dynamic team looking for someone who shares our passion for results and cinema. No two days are the same in this role! You’re a great fit if you: Appreciate flexibility, as this role includes a weekend schedule, leaving weekdays free for your personal plans. Are fluent in English (knowledge of other European languages is a plus). Put customers first and thrive on delivering outstanding service. Enjoy working as part of a team toward shared goals. Communicate confidently and clearly with customers. Adapt easily to change and keep moving forward in a dynamic environment. Have a keen eye for detail in everything you do. Your Experience If you bring the following, we’d love to talk: 1–3 years of experience in a technical support role. Solid knowledge of Microsoft Office tools. Bonus points for experience with: Electronics troubleshooting Video equipment (e.g., projectors) Network configuration Salesforce CRM Installing or repairing cinema or AV projection equipment Certified Technology Specialist for cinema equipment

Responsibilities

The Global Technology Engineer will provide first-class support to cinema customers and partners, troubleshooting technical issues and managing customer cases. They will also collaborate with team members to diagnose complex issues and monitor customer configurations proactively.